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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4945
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My canon pixma mg6320 is not responding when I try to print

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My canon pixma mg6320 is not responding when I try to print wirelessly from my laptop. It was having issues connecting when I was first setting it up. I finally got the printer to connect yesterday and printed, but today I'm having the same problems, even though both my printer and laptop are connected to the same SSID and both show active connections. Is there something easy I can do to help them connect better?

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer: replied 3 years ago.

Hi! I'm ready.

Hi,

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7 or click here to know the operating system), so that I can assist you better.

Thank you.
S H E F I N
Customer: replied 3 years ago.

My operating system is Windows 7

Hi,

I would suggest you setup wireless again by reinstalling the printer driver. Please follow the instructions below.

Please click Start button and select Devices and Printers. Right click on the printer name and select Remove Device/Delete. Remove all the printers that you are not using.

Then, get into Control panel and select Uninstall a Program (listed under Programs). Uninstall all printer related programs listed over there. Then, restart the computer.

Then, please go to the link given below, select Drivers & Software. Choose your operating system (E.g. Windows 7, 64 bit). Then, click and expand Drivers. Click the file name MG6300 series Mini Master Setup (Windows 8/8 x6... that is listed under Drivers. Then you will get an option, I agree - Begin download. Click the same in order to download the file. Download and install the file.
http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mg6320?selectedName=DriversAndSoftware


During the installation, click Network Connection and then Wireless Connection. Then, follow the on screen instructions.
http://www.usa.canon.com/CUSA/assets/app/pdf/wireless/setup_MG6320_win.pdf



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Thank you!

S H E F I N




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