How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3524
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Printers Question Here...
Shefin is online now
A new question is answered every 9 seconds

My canon pixma mg6320 is not responding when I try to print

Resolved Question:

My canon pixma mg6320 is not responding when I try to print wirelessly from my laptop. It was having issues connecting when I was first setting it up. I finally got the printer to connect yesterday and printed, but today I'm having the same problems, even though both my printer and laptop are connected to the same SSID and both show active connections. Is there something easy I can do to help them connect better?
Submitted: 11 months ago.
Category: Printers
Expert:  Shefin replied 11 months ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer: replied 11 months ago.

Hi! I'm ready.

Expert:  Shefin replied 11 months ago.
Hi,

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7 or click here to know the operating system), so that I can assist you better.

Thank you.
S H E F I N
Customer: replied 11 months ago.

My operating system is Windows 7

Expert:  Shefin replied 11 months ago.
Hi,

I would suggest you setup wireless again by reinstalling the printer driver. Please follow the instructions below.

Please click Start button and select Devices and Printers. Right click on the printer name and select Remove Device/Delete. Remove all the printers that you are not using.

Then, get into Control panel and select Uninstall a Program (listed under Programs). Uninstall all printer related programs listed over there. Then, restart the computer.

Then, please go to the link given below, select Drivers & Software. Choose your operating system (E.g. Windows 7, 64 bit). Then, click and expand Drivers. Click the file name MG6300 series Mini Master Setup (Windows 8/8 x6... that is listed under Drivers. Then you will get an option, I agree - Begin download. Click the same in order to download the file. Download and install the file.
http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mg6320?selectedName=DriversAndSoftware


During the installation, click Network Connection and then Wireless Connection. Then, follow the on screen instructions.
http://www.usa.canon.com/CUSA/assets/app/pdf/wireless/setup_MG6320_win.pdf



We may need to communicate back and forth in order to get the issue resolved . I am an independent tech, and volunteering my time unpaid until the conversation is concluded. I request you click the EXCELLENT smiley face once you have all the information you need. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. If you do not feel I have earned a “10” rating in all areas, please let me know what I can do to meet your expectations.

Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Thank you!

S H E F I N




Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3524
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 5 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.
 
 
 

Related Printers Questions