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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 34749
Experience:  Troubleshoot printers, scanners, etc.
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my plustek opticslim m 12 will not work on windows 8 64 bi

This answer was rated:

my plustek opticslim m 12 will not work on windows 8 64 bit.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Did it let you install the driver / software?

Can we do a remote session, so I can chat with you and help you directly?

Please let me know. Thank you
Customer: replied 3 years ago.

The scanner is connected.

will scan a document but no output.


Got a message that it is an old twain driver.

I do not appear to have the plustek software

tried with paperport


message: no scanner connected.

Please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I can help directly:

If prompted, click on More info..., then Run anyway. Thank you
Customer: replied 3 years ago.

are we connected?

We are connected. Thank you
I have helped with the scanner issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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