Hello Peter! Thank you for your question. I am a licensed printer and computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is it still able to scan? Have you restarted the computer yet?Can we do a remote session, so I can chat with you and help you directly?Please let me know. Thank you
Yes, remote session is fine. The computer has been restarted as the problem has been ongoing for a couple of weeks (I was away on holidays). Yes, I can scan but not print.
OK, I think we are connected now?
Thank you, XXXXX XXXXX chat with you in a second.
Edit: I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.http://www.pearl.com/request/itstuff