My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!
You are able to copy in black, but unable to print in black. Right?
Have you tried printing in greyscale?
What response are you getting while printing in greyscale?
white paper - no black print
Have you tried to print a test page and checked the response?
I can't get to the test page but I tried to print a "results" page after resetting some of the Epson printer settings and all I got was a white page. It sounds like it's printing, but there's no print on the page.
I apologize that I did not get your response.
Could you please type it in again?
First, we will try cleaning the printhead.
I'm cleaning the head now
Press the home button on your printer.
I did that and it's in the cleaning process now
After that, try Printhead alignment too.
It's taking a long time to clean the printhead - seems like
Please wait and check.
OK it's done cleaning. Should I press "Finish" or "Proceed?"
I'm doing the print alignment
My printer is okay - I just printed a Word document and all the black ink printed.
thank you -
Do you have any questions?
Thank you. No questions. You've solved the problem for me; I believe it was the printhead needing cleaning that caused the trouble. My only regret is that your responses were slow so that I suspected you were working with more than one client at the time.