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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35271
Experience:  Troubleshoot printers, scanners, etc.
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my canon pixma 560 printer not printing from my computer

Customer Question

my canon pixma 560 printer not printing from my computer
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. When did this stop working?

Do you have windows xp, vista, or 7, or Mac computer?

Are you still able to copy (copying does not require computer)?

Do you connect the printer to the computer with the USB cable?

Is there any error or message when printing?

Please let me know. Thank you.

Customer: replied 3 years ago.


I am connected to the computer with the usb cable

Expert:  Viet - Printer Tech replied 3 years ago.
Does your computer have Windows xp, vista, or 7, or Mac computer?

Is there any error or message when printing?

Are you still able to copy (copying does not require computer)? Try doing a copy and see if it works or not.

Please let me know. Thank you.
Customer: replied 3 years ago.

windows 7 computer

Expert:  Viet - Printer Tech replied 3 years ago.
Are you able to copy (not print)?

Can we do a screen sharing session, so I can check and fix this issue directly for you?

Thank you
Customer: replied 3 years ago.


I am able to coppy but not print

Expert:  Viet - Printer Tech replied 3 years ago.
Thank you. Please click on the website below and allow the ScreenConnect sharing program to run, then I will be able to chat with you and help you directly:

http://166.78.231.170:8040/?Session=be25a181-d8c6-4059-9f0b-175d6c814c9e

Thank you
Customer: replied 3 years ago.


please do the sharing

Expert:  Viet - Printer Tech replied 3 years ago.
Yes, to do the sharing, can you please click on the website below and allow the ScreenConnect sharing program to run:

http://166.78.231.170:8040/?Session=be25a181-d8c6-4059-9f0b-175d6c814c9e

Thank you
Expert:  Viet - Printer Tech replied 3 years ago.

Are you still there? Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

http://166.78.231.170:8040/?Session=be25a181-d8c6-4059-9f0b-175d6c814c9e

, and allow it to run, and try any other option it gives you as needed. Thank you

Expert:  Viet - Printer Tech replied 3 years ago.

Hi,

Are you still there? I'm sorry, it looks like your computer cannot connect with me, and you are away (or your internet connection get disconnected.) Let me provide instructions you can try when you have time:

- Please download and run the automatic printing fix at the website below:
http://support.microsoft.com/mats/printing_problems/

- Next, restart the computer
, then remove the USB printer cable from the computer for now
, then click on Start, then click on Devices and Printers
, then right-click on the Canon... printer and remove it
, then re-connect the usb printer cable and make sure the printer is powered on, then the printer will automatically be re-installed
; now the printer should work (if needed ,try another USB port on the computer)
; if needed, test printing different items, such as a web page, a Word document, a picture file, etc.


Please let me know if there is still any issue.

 

Edit: It looks like you've gone away; please reply back when you are available to continue. You can click on the Reply to Expert tab below when you are available to continue; I will help further as needed. Thank you very much.