Hello! My name is XXXXX XXXXX X will assist you in finding an answer to your question. Please be patient as I research and troubleshoot your issue.
Are you trying to install from the printer disc or from the drivers on the HP website?
Hp website and windows update
Also you need to make sure you are getting the right version driver fore the version of the Windows 7 operating system. In other words if you are using a 32-bit operating system then you can install a 64-bit version on your computer or it will not install and vice versa
I have the 64-bit and I have made sure with both printers
When you installed from the website did you open the download and click the Setup or Install icon
Yes many times
Does it run the install?
The installation goes well no mater where I am installing until the driver installation then fail
What does it say on the screen when it fails?
I will run it now and type it in
Also make sure you choose the USB connection and not the network option when asked
It will not install the printer from the hp software. it sees the printer but fails
Device driver failed to install
Does it give you a reason
or a troubleshooting option
No but I have tried every troubleshooter HP has as well as windows troubleshooter
OK click Start--------right-click Computer-------click Properties------click Device Manager------tell me if you see any red or yellow marks listed
OK click Start-------Devices and Printers-------tell me if you see the printer icon listed for the HP you are trying to install
Yes it has a yellow triangle
ok right-click on the printer icon-----click Troubleshoot-----tell me what it finds
H470 does not have driver
I applied the fix it provided
OK did it install the driver
Does it still show a yellow triangle next to the icon
ok what is the model of the printer
OK one minute please
OK first unplug the USB cable from the printer to the computer so it is not attached to the computer. Then click Start-----Control Panel-----Programs and Features-----uninstall any software for the H470 printer-----then delete the printer icon from the Devices and Printers------Then reinstall using the link below by clicking on the File name
tell me if you still get the error
It is installing but I have done this a dozen times just as you have advised.
ok follow the onscreen instructions and when prompted plug the USB cable back into the computer
It is starting install
Lots of extra software with download
yes it is the software and driver for your printer
I have used this same download w/ the same removal procedures numerous times
I have hooked up the usb cable
It has stopped at stage 6 of 7
what does it show on the screen
It always stalls right there
Does it show anything on the screen
computer and printer w/ usb cable between stage 6 of 7
its a picture with a status bar underneath
ok is it still loading
It is still stalled at stage 6 of 7
It does say device detected but it stalls at 6 of 7
Ok lets give it just a few more minutes to see what it does
been doing the same thing for about 5 min
Do you have any other printers installed on the USB ports?
No I have wireless printer installed it has no problems
I can install this printer and driver when I do it from the homegroup and it is installed on another printer. But I can't install it on my laptop. This is printer I want to travel with and need to use it no matter where I am.
Install stopped big red X between computer and printer picture now
ok have you tried changing USB cables
I have a option for next
Yes I have used different cables and ports
click Next and tell me what happens
It has continued the install of other software
OK click Start-------right-click Computer------click Properties------click Device Manager-----click the arrow beside Universal Serial Bus Controllers------tell me if you see Enhanced USB controllers listed
It installed an icon and I clicked on it and it is back to installing screen where it hangs at 6 of 7
ok see if it finishes again
It is listed there but with no problem icon beside. Says best driver installed when asked to update
still at 6 of
it is listed as dot4 usb
hp470 dot4 usb
If it does not finish installing then something in your operating system either software installed or driver installed is causing the installation to fail. I would do a system recovery on your laptop and set it back to factory settings and then try installing the printer software and drivers again
I tried a system restore back 60 days but to no avail. but I think youre right I had considerd the same thin
Yes the system recovery would get rid of anything that could be causing the issue such as malware or bad drivers etc.
I installed win 7 myself about 1.5 years ago on this laptop. It did not come w/OS this is the first problem I have had. I have installed many things as well as printers on it w/ now problem
I hate to do a re install of win 7 for such a minor problem
It could have gotten some hidden malware or virus on it that might be causing the issue
I understand but since you have removed and reinstalled the printer with the same issue then there might not be any other option
I have Norton 360 on all my computers and have not had problem
That was not the answer I was looking for. I will probably continue till I find the problem. I have done all you did plus. But I believe this is a fixable thing
These are the easy things to do that we have done
Yes but if a virus or malware is embedded inside of any software and you allow that software to install. it could infect your computer and disable your antivirus program which could cause false negatives. The only true way to tell if you are infected is to start your computer up in Safe Mode with Networking and install a different antivirus program and run a full system scan to see if anything is found
I was hoping for someone who understood registry problems. I think you are wrong about the virus program as I am not having any problems of any kind except with the printer install
OK would you like me to opt out and allow other experts to assist you
I will find as many problems as there are programs if I start running other virus programs
I have got to go right now. I have a trucking co. and I have a driver broke down.
We have not done anything here though
OK would you like for me to assist you when you return
If you have some more ideas
I will do some research and see if I can find some more answers for you
thanks how do I get back to you
Just click the Save and Exit button at the bottom of the chat window and when you get back online just post back to this same question and I will see it and reply back to you
Hello and welcome to justanswer.com my name is XXXXX XXXXX X'm here to help you with your printer question.
If the problem is due to a corruption of the driver software then please unplug the printer from the computer and download & run this special HP uninstaller.
After this has been completed then please run the installer again making sure that the computer is not connected to the printer until it tells you to.
I told him I had done the same things he had me do. Nothing he had me do worked. Wanted me to reinstall OS to original settings. This is a business computer. I just needed a printer installed. I continued my search on the internet and found it to be system configuration problem. I had to solve my own problem. I think I was ripped off and I wasted nearly two hours fooling with something I had been doing myself for over a week. Total waste of time and money.
I fixed this myself. No thanks to you guys. rip-off
refund my money would be the best fix you could give me, considering the results I got from this service.
did nothing to help
I WANT A REFUND