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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 15761
Experience:  Years of IT and customer support experience
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yesterday my HPDeskjet 3050A was working .today I switched

Resolved Question:

yesterday my HPDeskjet 3050A was working .today I switched on and it is flashing saying Shutting down. It will not switch off either. Printer purchased 13 08 2012 Can you help me ?
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Have you already tried doing a static discharge?
.
Customer: replied 1 year ago.
I am 82 years old I do not know how to do a static discharge
Expert:  Freddy M. replied 1 year ago.
.
No problem I will walk you through it.
If you get stuck at any point with any information I give you let me know.

Unplug the machine.
Then with it unplugged hold down the power button for 30 seconds.

This is a static discharge it removes any power the machine stored up.
Once done plug it in and turn it on.

Then please let me know if it changes at all.
If it gives an error please give me the exact error including any numbers.
.
Customer: replied 1 year ago.
THANKYOU VERY MUCH.WITH DIFFICULTY I MANAGED TO GET ON THE FLOOR TO UNPLUG AND FOLLOW YOUR INSTRUCTIONS AND I HAVE MANAGED TO PRINT SUCCESSFULLY. mY THANKS AND APOLOGIES TO FREDDY M.
Expert:  Freddy M. replied 1 year ago.
.
Your welcome and please don't forget to leave a positive rating it is greatly appreciated.
.
Freddy M., Technician
Category: Printers
Satisfied Customers: 15761
Experience: Years of IT and customer support experience
Freddy M. and 3 other Printers Specialists are ready to help you

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