Printer Repair Questions? Ask IT Technicians for Answers ASAP
i have a brother mfc-9120cn printer and an error message will not go away that of replace toner. I have shut unit on and off. I have reset in printer menu. I have taped off toner ports to fool printer into thinking it was full and i still cant get the error message off and the yellow light from blinking. It says to replace toner and all colors. Im at my wits end what should i do. However it does print for me but i would like that error message to go away. The black toner is not a genuine Brother product but has been working for six months no problem Felix
your info was incorrect. The reset feature is not under Machine Info. and i already mentioned i tried the reset feature which is under Printer in Menu
i already tried that. Reset feature is not in machine info category its under printer category
where are you
what do you need to know. read my statements!!!
HiYou mentioned you went in the reset menu before asking your question. Just so i know what you have done already can you briefly mention what you have reset thus far.Thanks
on the menu there is a reset function. i tried it and still nothing
where is the chat forum. this is not working
Step 1 - Open the front cover of the printer (where you gain access to the toner carts)
Step 2 - Press the "CLEAR/BACK" button on the printer with the door open which should take you into the toner reset menu
Step 3 - Use arrows to select toner in question that was replaced. There will be 2 entries for each color.(STD or STR -Standard or starter, your is probably STD but reset both if unsure)K.TNR-STD - (K is black)K.TNR-STRC.TNR-STDC.TNR-STRM.TNR-STDM.TNR-STRY.TNR-STDY.TNR-STRThen select ok
Step 4 - Select option #1 "Reset".
Step 5 - LCD will read "acceptedThen close the cover and the warning should be gone.Let me know if you have any problems
hallelujah!!!!! the light is off. Thanks but my prints have black on the edges of the paper. How do i get clean prints?
i have tried that. how can we go to chat room instead of emails? its hard trying to open email everytime
its still the same. Ill try another toner cartridge?
its a little better now i have a solid black line on right edge 1/2 in wide what can i do ?
Thats it!! thanks that got it. How do i check my toner levels with the program or on the computer?
Could find no info to confirm or deny whether you can check consumables on that model so checked with the Brother sales guys and they say there is no toner level check on that series (9100).
there s no heading saying "supplies" Whats my alternate word
Thanks for finding out. I put some tape on the toner level ports. Should I remove that , will it hurt anything? I did that to fool the machine.