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I have recently bought a new Epson XP 405. During the installation

 

Customer Question

I have recently bought a new Epson XP 405.
During the installation process it keeps telling me that the paper has jammed but no paper is loaded.

 

Optional Information:
Make: Epson
Model: XP-405
What have you tried so far?: Multiple attempts to complete installation and the restore program.

Submitted: 142 days and 16 hours ago.
Category: Printers
Value: £21
Status: CLOSED
Picture
Expert:  TaylorTech replied 142 days and 16 hours ago.

Hi and Welcome to Just Answer/Pearl, my name is XXXX XXX will be assisting you with your issue today. Please rate my answer at the end of the session.

Please could you take a very good look inside your printer. Often this can occur when a piece of packaging material has been left inside the printer by accident. It could be perhaps a little piece of tape etc within the printer. Check all access doors for this and let me know.

Sometimes this message can be caused by a defective printer with a bad sensor but we will cover everything else before that determination is made.

Please advise, Thanks Mike

 
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