Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there! I'm Joey, and I'm happy to assist you today!
It sounds like you may need to update your printer's software driver. I see you have a photo plus printer-- can you give me the exact model number? I will locate the updated software for you and we'll see if it resolves your problem.
It is a HP Photosmart Plus model # XXXXX The in cartriges are 564
great. Just a few while i gather some info here.
ok first, we are going to try to print a test page from the printer itself. this will tell us if is the printer, or the computer, causing the issue
just let me know if you need any additional help with those steps
and those, just to be clear, are on the PRINTER itself
It printed ok
ok good. that means your ink is ok and the printer itself is working!
should I try to rint from the lap top
yes go ahead and try that while i find the correct drivers --
if it still prints "blank" then we'll update the software drivers, then try again
It 's blank
Click this link to download the latest driver:
once it's done downloading, RUN or OPEN the file, and it will guide you through the installation process.
You may need to reboot your computer after the installation finished
once you've done all that, try to print again and let me know how it goes. i'll check back in with your shortly!
I believe the installation was a success, it printed a test report, and I had it installed as" wireless". Should I disconnect the cable then try a wireless print?
Great! Go ahead and make sure the wireless is still working as well
your computer may list the printer twice -- once wired and once wireless -- so if that is the case, make sure to select the correct one for the wireless test
Yea! ! ! It worked! Thank you so much. I thought I was going to have to buy a new printer.
perfect! You are quite welcome
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Is there a web site for HP where I can restore game that came with the computer that were deleated by mistake?
I will give you a positive rating& a tip
hmm... what game?
(I appreciate it, thank you so much!)
you may also check your recycle bin in case you accidentally deleted the shortcut, but not the game
also, if you click the Start button -- and type the name of the game in the search box at the bottom, it may find it as well
and just for search, i believe it is spelled majong, but I may be wrong
there you go
i think that's a windows game... if you click start, then all programs, then games -- it may still be there
there are websites you can play online, but they won't "restore" per say what you had before
I hav checked deleted not there not, under games it is listed but when clicked on nothing comes up
It is a widows game
very strange.. here's the process for installing
Click on the "Start" icon.
Click on "Control Panel."
Click on "Programs."
Select "Turn Windows features on or off."
Click on the "Games" check box and click on "OK."
however -- what you may have to do is UNCHECK the games box, click ok, let it finish, restart the computer
THEN - run through the process again and CHECK the games box back, click ok, to reinstall
I have 4 progams working on restoreing marjon right now
If unsucessul I'll come back Thanks again. Bye