Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.
Please let me know when you are ready.
I am ready
May I know the operating system you are using? Is it Windows 7?
Yes it is.
Have you setup wireless on the printer?
I thought I did, but perhaps you need to walk me through it.
First, press Menu and choose Network => Network Reset => Reset. Choose Yes to accept the change. The printer will restart automatically.
I just did and it is reading please wait. Printer now reading Res.Standard
We did not setup anything. Just reset the network on the printer.
Okay. what's the next step. I just tried to print from another wireless pc and nothing happened.
Press Menu on the control panel.
Choose Network => WLAN => Setup Wizard.
are you talking about the printer's control panel
If the message, WLAN Enable? appears, choose On to accept. The wired network interface will become inactive with this setting.
ok. It brings me to WLand Enable? Option yes, no
The machine will search for your network and display a list of available SSIDs.
Select your SSID from the list.
SSID is your wireless name.
If you do not see your SSID, please let me know.
Select or ok for westell9260
Press the Up or Down arrow key to choose your network, then press OK.
Use the Up or Down arrow key and OK key to choose one of the options below: If your network is configured for Authentication and Encryption, you must match the settings used for your network.
Do you know the encryption method of your Router?
westell9260 is the router do I select that
Then, press Ok.
Like Authentication with WEP Encryption?
now it directing me to select open system or scroll up/down
Do you have a password XXXXX your wireless network?
the pass word is the encription under the router
Please scroll down the and check if you get a familiar encryption.
This time, try WPA/WPA2-PSK, press OK.
Enter your password XXXXX press OK.
asking for encryption type, tkip or aes
where do I enter pass word, only choice is AES, or TKIP
Select one of them.
Have you done that?
I did and now it's readingconnecting wlan; however, connection failed. I forgot to do some upper case letters, will try again. hold on
still reading connection failed.
try setting up again. And this time, select Shared Key, press OK. Do not select WPA/WPA2-PSK.
could it possibly be that the pass word is not the same. I recently moved from Ct to NC and have a different router.
Try changing the infrastructure. select Shared Key, press OK. Then, try the new password.
it's telling me that is the wrong password. But I'm sure that's what I was told. I will try another one
I tried my telephone number and that's not working
Are you sure that the password XXXXX have given is correct?
Please be informed that the password XXXXX XXXXX sensitive.
I know - I wrote it down - hold on I will ask my grandson
If you have changed the router, it will change the password XXXXX RIght?
we cannot remember the password XXXXX the router in CT, can we can it now?
You have changed it to NC. Right
No, we changed it to CT. Can we do a network reset
yes, you are right, we cahnged it to NC
Do you know the password XXXXX NC, after changing the router?
we did because we do not have att here, we have centurylink. That's what we are putting in the north carolina password
Please go to the link below, download and run Wireless Setup Helper.
okay completed and password XXXXX correct
Please try setup again and this time, select WPA/WPA2-PSK andAES.
Last time, you have selected TKIP. Right?
Please try setup again and this time, select WPA/WPA2-PSK and AES.
trying as we chat
connection failed again
try again and choose LEAP, press OK.
connected with TKIP - did not have to do LEAP
It says connected. RIght?
How did you install the printer on your computer? have you used wireless connection method?
Please click Start and select Devices and printers.
Right click on the printer name and select Remove Device.
Are you able to print from this computer using wireless?
I do not see remove device. I have a list of printers, etc
No, I am not able to print from this computer using wireless
Are you using the printers listed over there?
We only have 1 printer and thaqt the MFC-9320 that we just configured
If so, right click on the printers listed over there and select Remove Device.
Remove all printers listed over there.
done, what about fax
Please remove that too.
all done - what's next
Do you have the printer driver disc with you?
it's packed in a box and I don't know which box? We just moved from CT
You are using WIndows 7, 64 bit. Right?
Are you there?
I think so, but how can I find out
Please click Start, and from the Start menu, right click on Computer and select properties.
Get into Control panel and select Uninstall a Program (listed under Programs). Uninstall all printer related programs listed over there.
If I say yes to uninstall, it will restart computer will you still be available
Add this page to your Favorites/Bookmarks first, so as to get back to me.
ok, however, can I elect to restart later
Please restart it now, so that you can install it properly.
Please go to the link below, download and install Full Driver & Software Package .
Please let me know when you start the installation after downloading.
Please start installation.
Let me know step by step information.
If you get an option to choose Network, or USB connection, select Network or wirelss.
haven't seen that info come up yet
Have you started installation? Please do not connect the USB cable to printer or computer.
I haven't seen anything come up. It always goes back to agree or disagree this is the 2nd time
Please select Agree and wait.
I have done that twice
one took 4 minutes, the other about 7 minutes
Do you seethe downloaded file?
where there two links or just one
I have given it two times.
where will I see results of downloaded files
Please click Start and from the start menu, select your user name.
Over there you will see Downloads folder.
there is a box on my desktop asking for language
do I select usa
did you say choose wireless network connection
Has the computer detected the printer?
You have select MFL Pro suite. Right/
haven't gotten there yet. To screemthat reads "firewall detected and ask for option to cahnge the firewall port or continue w/out change. changed is recommended
however,box is titled "brother MFL-pro suite installation
Please change it and continue.
asking to choose brother machine want to install
Select your printer from the list.
bring me to box "status monitor
now its configuring new software installation
Follow the on screen instructions.
online registration box appeared
Please register later.
now asking to restart for completion of installation
Please restart the computer and come back. Come back and let me know the result.
Have you completed the installation?
yes, installation is completed and I can print from pc
Please try the same method of installation on the other computers too. Do not change anything on the printer.
If the response was helpful, please remember to RATE my service with 3-5 STARS OR a Smiley face.
you have been very kind, thoughtful and considerate. I will be happy to rate your service with a Smiley face. Thanks again for everything.
You are always welcome.
It's morning here so I must say have a good day. Good bye and again thanks
Same to you.