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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5057
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a Brother HL-22400 printer....cannot get it to print

Customer Question

I have a Brother HL-22400 printer....cannot get it to print after clearing a paper jam.
Submitted: 4 years ago.
Category: Printers
Expert:  Shefin replied 4 years ago.

S H E F I N :

PS_AIO_02_Net_Full_Win_WW_130_140.exe

S H E F I N :

Hello, and welcome to Justanswer. My name is Shefin and I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

S H E F I N :

I apologize for the mistake. Please disregard the first PS_AIO_02_Net_Full_Win_WW_130_140.exe.

JACUSTOMER-1f73rj9y- :

ready

S H E F I N :

Have you completely removed the paper jam?

JACUSTOMER-1f73rj9y- :

yes

S H E F I N :

Please turn off the printer, unplug all its cables and wait for two minutes.

JACUSTOMER-1f73rj9y- :

ok..

S H E F I N :

After doing the same, plug in the cables and try printing anything.

JACUSTOMER-1f73rj9y- :

got it....pretty expensive lesson that I will not forget.

S H E F I N :

Great!

S H E F I N :

I am glad to hear that.

S H E F I N :

Please try again to confirm.

JACUSTOMER-1f73rj9y- :

I will close out now.

S H E F I N :

If the response was helpful, please remember to RATE my service with 3-5 STARS OR a Smiley face.

S H E F I N :

Are you there?

Expert:  Shefin replied 4 years ago.
Hi,

I am glad to hear that the issue has been resolved. If the response was helpful, please remember to RATE my service with 3-5 STARS OR a Smiley face.

 

Thank you.

S H E F I N