Hi. I am Rick. I will be your Printer Professional.
Is there any number with the unable to clean error?
It says, "See Troubleshooting and routine maintenance chapter in the user's manual.
On the left
I can't reach the printer heads. I sprayed the heads with compressed air. Now it thinks it needs a black cartridge.
OK, still getting the "unable to clean" Before this, I installed new cartridges. After a week I got message that the magenta cartridge was empty. It was still full. I unplugged the printer and left it for about two months. I usually leave it unplugged because it is constantly cleaning itself otherwise and uses up all the ink. After leaving it for 2 months I got this message that it is unable to clean itself. Do you think that things just dried up and got stuck together? Maybe I need to take it somewhere to get it professionally cleaned. I am just an editor who knows grammar and punctuation. I can fix some simple things but maybe printers go beyond my abilities.
Thank you for your help and advice, Richard. I know what I have to do now. I have to take the printer apart and clean the nozzle tips with a Q-tip and some alcohol. But I am procrastinating and causing myself inconvenience. I promise to do it tomorrow for sure. How do you like working like this online to solve peoples' tech problems? For several years, I taught online technical and/or medical writing courses. I had students from many parts of the world and some here in the U.S. who were moving up the ladder and needed to generate reports. It was interesting. Best wishes,Joyce