Welcome to Justanswer. My name is XXXXX XXXXX I am glad to assist you.
The error means that the issue is with printhead, it is either not installed properly or damaged. Please try removing and reinstalling the printhead properly by following the instructions below.
Try removing and replacing the cartridges. Then, replace if you have any defective cartridges. AFter that, try removing and reseating the printhead. Please find instructions from the link below.
If the issue still persists, you have to replace the printhead with a new one in order to get the issue resolved.
If the issue persists or you have any questions, please do not hesitate to ask. I will be happy to assist you.
Please do not Rate my answer with POOR or BAD. Please let me know, so that I will be happy to continue further and do everything I can to provide you with the service you seek.
If the response was helpful, please remember to RATE my service with 3-5 STARS OR a Smiley face, before exiting the site so I can be credited for my time.
S H E F I N
All you did was to tell me to do what I told you I had already done in my
original question. I have to buy a new printhead, right?