How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14354
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Canon Pixma MP272 On Power Light is flashing. Error Code PO7,

Resolved Question:

Canon Pixma MP272 On Power Light is flashing. Error Code PO7, and Error Code 5B00 appear on the screen when I try to print. How can I get my printer to print again? I have tried all I can.
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
P 0 7 is among the 'miscellaneous error' class, where the following can be tried:

Turn the printer OFF, when it is on, by suddenly and sharply unplugging it from the power source.
Also unplug it from the computer!
Leave it that way for 10 minutes.
Plug it back in.
Turn it on if it didn't turn itself on. Wait for it to initialize.
Try printing again.


and after trying that, if it fails, it is pretty much a foregone conclusion that the printer will have to be either serviced or, perhaps, recycled (if replaced as a whole.)

( In some Canon PIXMA printers (not necessarily this one) P 0 8 means that the printhead temperature has been detected as having gotten too high. That signifies either replacing the printhead or replacing the circuit board that detected it as being too high in temperature. Be warned, this interpretation may only apply to thermal-printhead printers, not your specific model. )


As for error 5B00, that might be an Ink Absorber Full error. But I am not sure that this is the correct interpretation as applied to your model of printer. So the following questions really need to be asked:

How old is your printer, measured from its date of purchase?
Has your printer been used heavily, moderately, or lightly, during its lifetime?
Customer: replied 2 years ago.


The printer was a present to me, given less than 2 years ago, and I do not have the receipt for it. It has been only moderately used.


 


I have tried unplugging the printer at both sides, waiting, and then plugging in again. The ON Power light is still flashing and a warning sign flashes as well.


 


Would inserting new ink cartidges solve it?


 


Many thanks for your reply.

Expert:  Russell H. replied 2 years ago.
If it was used when you received it, that explains the Ink Absorber Full error - that is something that only comes up on a printer that has printed a lot of pages for quite some time.
You can try replacing cartridges - but I advise you against the excess expense. (Selling cartridges is where companies make their money; inkjet printers are usually marked down to encourage people to start consuming ink cartridges.) Replacing your printer might be the best option, given that you have a double error, and one at least of them requires repair labor and repair parts - possibly both - and also given that your printer is probably kind of old by now.

You might get some credit toward a new printer by recycling it through this Canon page:
http://shop.usa.canon.com/webapp/wcs/stores/servlet/subCategory_10051_10051_-1_12075
Customer: replied 2 years ago.

The printer was a brand new printer and is not an old printer. It was bought less than 2 years ago and has not been used excessively.


Can you tell me what the price of a replacement printer might be?


 

Expert:  Russell H. replied 2 years ago.
One is for sale here for 30.0 Euro:

http://www.marketstuff.nl/second-hand-electronics-printer-breda-canon-mp272-for-sale


Another is for sale here for 35 (I'm not sure, either Euro or Pounds... sorry, I'm just not sure as to which...):

http://www.adverts.ie/printers-and-scanners/canon-pixma-mp272-3-in-one-printer-scanner-and-copier/1210483

EBay UK has a listing for this printer:

http://www.ebay.co.uk/itm/Canon-Pixma-MP272-/251142538822?pt=UK_CamerasPhoto_Printers_Printers_JN&hash=item3a79430646

- the current bid is 5 pound 99 pence.

http://www.ebay.co.uk/itm/Canon-mp272-A4-All-In-One-Printer-Free-USB-Cable-Same-as-MP280-/150808228214?pt=UK_CamerasPhoto_Printers_Printers_JN&hash=item231cdef176
has a Buy-It-Now price of 15 pound 90 pence.


I hope this provides you with the answer you need to your question in every respect. If so, please rate my Answer, or else reply informing me what rating you wish applied. Thanks.
(If any other info is needed to make the answer complete, please reply and I will try to provide it.)
Expert:  Russell H. replied 2 years ago.
I am sorry that my answer displeased you. If there is any other aspect of the question that I can assist you with, reply letting me know.

To give you a chance at a second opinion, I am also Opting Out of this case, opening it to other Experts contributions, if any other Expert has a different opinion to offer.
Expert:  John replied 2 years ago.
Hello, I am Engineer John C., I will be your expert today.

Previous expert was right, the error 5B00 means the ink absorber is full. That's a "normal" issue on Canon printers. When the ink absorber is full it needs to be replaced.

Replacing the ink absorber is a complicated and potentially messy procedure, then this should be done from a technician, that also includes the disassemble of the printer that requires special equipment from Canon.

You should call Canon UK directly at +44 (0)844(NNN) NNN-NNNNand make an appointment to have the ink pads replaced.

Thank you

John C.
Computer Science Engineer

Expert:  John replied 2 years ago.

Please consider changing our rating to "OK, Good, or Excellent" as we don't work for Canon. Please "do not shoot the messenger".

Thank you!
Customer: replied 2 years ago.

Many thanks for your informative messages and for all your help.


Can you tell me what a waste ink absorber is, where it is on the printer, and how much a new ink absorber could cost, as well as the callout charge? It sounds far too expensive for me to afford, to be able to get my printer printing again.


 


I used the printer on Friday 31st August 2012 in the evening, and on Saturday 1st September morning it did not work. Could it not be an electrical fault or something similar? I will try the telephone number you quoted for Canon.


 


Thank you.


 

Expert:  John replied 2 years ago.

As you are in UK I am not sure about the cost, you will need to call Canon UK at +44 (0)844 369 010.

Canon printers feature an ink absorber pad that soaks up excess ink from the print cartridges, preventing smears and keeping the cartridge free of dried ink.

Canon is unique in the fact that the printer actively monitors the waste ink absorber pads and will display an error message when the pads are full of ink.

It is usually located under the print cartridges. Also, it is not a user replaceable component, you need a Canon technician to replace it, unfortunately.

Thank you

John C.
Computer Science Engineer



John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14354
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
John and 2 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.