How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ITTechChris Your Own Question

ITTechChris
ITTechChris, Technician
Category: Printers
Satisfied Customers: 1094
Experience:  6+ years of professional experience as a IT Technician
Type Your Printers Question Here...
ITTechChris is online now
A new question is answered every 9 seconds

Hi there My Epson SX610FW printer keep printing (very slowly)

Customer Question

Hi there
My Epson SX610FW printer keep printing (very slowly) "DeviceStatus?DeviceCapabilities?DeviceStatus?DeviceCapabilities?" over and over but the Staus report says no printing in the queue.
I have tried unplugging and rebooting and have checked the troubleshoot option with no problem found.
Can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  ITTechChris replied 1 year ago.
Hi and welcome to Just Answer/Pearl, the highest ranked third party Q & A site in the world.
My name is XXXXX XXXXX am a professional technician here to provide you with the best Answer possible.

* Please remember to leave only a Positive 4/5 Rating on my performance when you are satisfied.

This can be a sign of a dirty print head.

Also clean the dirty parts inside with rubbing alcohol so it will evaporate when cleaned.

I also suggest getting this print head cleaner.

http://www.ebay.com/itm/RENEW-INK-PRINTHEAD-CLEANER-CANON-EPSON-HP-DELL-KODACK-/150694661528?pt=US_Cleaning_Repair_Kits&hash=item23161a0d98

After cleaning is all done and it works your good to go.

If it still runs slow, this leads to two problems:

1. Bad print head and needs to be replaced
2. The motor is going out.

I will be here for your response.

Please note that I may be offline when you respond, so please allow 12 hours for me to reply if you reply.

Please press the 4,5 number/Smiley Face button by My answer(s) to show and rate that I have helped you for that is the only way I am compensated for my work. Giving a bonus is always appreciated.
After pressing a Smiley Face/4 or 5 button, you can still post replies on this Q&A thread for any of your post-concerns. If you still have additional questions, please don't hesitate to ask.

Thanks,
Chris
Customer: replied 1 year ago.

Hi Chris


I have cleaned as much as I can and done a print test which works fine, but as soon as the printer is idle, it starts this repeated printing of DeviceCapabilities?DeviceStatus? over and over as mentioned before, even when the computer is shut down. It does a line of A4 once every twenty seconds or so. Is there a way of resetting the factory settings on the printer itself?

Expert:  ITTechChris replied 1 year ago.
Please turn off the printer from the mains wall socket and unplug it from your computer.
Plug it back in and switch on.
Allow it to warm up and try printing again but this time from the notepad application.
You can find this under the start button and under accessories in "All Programs"
type something random and select "File" and Print1 With the printer power on, open the cover and wait for the carriage to appear.
Unplug the printer from the mains and carefully slide the carriage to gain access to the print cartridges and remove them.
With a damp cloth or ear bud clean the print head. (isopropyl achohol with water works best)
Leave for 5 minutes and put the cartridges back in.

What is the result?

Here is also the manual if you have an interest in having it.

ftp://download.epson-europe.com/pub/download/3238/epson323825eu.pdf

Please press the 4,5 number/Smiley Face button by My answer(s) to show and rate that I have helped you for that is the only way I am compensated for my work. Giving a bonus is always appreciated. After pressing a Smiley Face/4 or 5 button, you can still post replies on this Q&A thread for any of your post-concerns. If you still have additional questions, please don't hesitate to ask.

Thanks,
Chris
Customer: replied 1 year ago.

The printer printed from the notepad application clearly but then afterwards went back to printing the Device lines as usual, with no instruction. I have taken the cartridges out as you said and cleaned the print head but it still goes back to doing its own thing. This does not appear to be an ink cartridge problem.

Expert:  ITTechChris replied 1 year ago.
It comes down to the motor/printer head.
ITTechChris, Technician
Category: Printers
Satisfied Customers: 1094
Experience: 6+ years of professional experience as a IT Technician
ITTechChris and other Printers Specialists are ready to help you
Customer: replied 1 year ago.

OK Chris


 


Thanks for trying.

Expert:  ITTechChris replied 1 year ago.
You're welcome. If you have any computer or electronic questions let me know.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.