Hi,

To resolve this issue, please follow the steps listed below:

1. Turn the unit around and remove the Jam Clear Cover from the back of the machine by grasping it at the center and pulling it straight away from the rear of the machine.
   
   
   
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2. Look for any paper scraps, jammed paper or foreign objects in the rear of the unit. If anything is found, remove it.
   Be careful not to touch the feed roller.

Remove the Paper Tray from the machine

Look inside the machine, where the paper tray was installed and locate the white PE Actuator.

The PE Actuator looks like a 2 prong fork or tuning fork and is located near the rear center of the machine where the paper tray slides in. It is located between the 2 gray rollers.

• If the white PE Actuator is in place, continue to next step.

Adjust the blue Paper Side Guides, located on either side of the tray, to fit the width of the paper.

• The paper side guides should barely make contact with the papers edges.
  

Close the paper tray cover.
Make sure the photo tray is in the correct position for normal printing

Identify the position of the photo bypass tray.

• If the Photo Bypass Tray is in the Normal Printing Position
  If the Photo Bypass Tray is in the Photo Printing Position move it to the Normal Printing Position by pressing the photo bypass tray release button (1) with your left thumb and pull the photo bypass tray forward (2) until it clicks

Reinstall the paper tray by slowly pushing the tray all the way in, you should hear a slight snap or click once the tray is seated properly.

Briefly open the ink cartridge cover (located at the right, front of the machine) until the LCD displays "Cover Open", then close the cover. This will reset the machine.

Test the machine by printing the Print Quality Check Sheet (PQCS).

1. Press Ink.
2. Press the up or down arrow key to choose Test Print and press OK.
3. Press the up or down arrow key to choose Print Quality and press OK.
4. Press Black Start.
5. The PQCS should begin printing.
   • If the page prints correctly and ejects completely from the machine the problem is resolved.
     Press 1 and Stop to return to the standby mode.
   • If the page prints and ejects but the print quality is not good, follow the prompts on the LCD to clean the print head and reprint the PQCS.

Let me know how it goes.

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