Printer cartridge won't return to center for refilling despite pressing green button multiple times. This has been happening frequently. I was able a few times to manually move the carrier and grab the cartridge, but the carrier now has broken. Do you still offer a discount on new machines as part of your Canon Loyalty Program? It would really help! I would like to get another Canon.
See my original comments. Also have tried turning power off/on, letting it "rest" overnight & trying again. Now plastic carrier has broken.
Welcome to JustAnswer.comMy name is XXXXX XXXXX X am one of the experts who will be assisting you today!Canon does still offfer a loyalty program on its printers, you just need to call canon sales and ask to be transferred to the loyaltry department. However, with the low cost of Canon consumer printers nowadays, the loyalty program will only offer you the higher cost models. Here are some consumer level products from canon. Non wireless all in one printer 30$ With ink inludedhttp://www.walmart.com/ip/Canon-PIXMA-MG2120-Inkjet-Photo-All-In-One-Printer-Copier-Scanner-w-Bonus-4GB-USB-Flash-Drive-Value-Bundle/20932372?findingMethod=rr Wireless capable all in one ( copy, scan, print) 58$ with Ink included. http://www.walmart.com/ip/Canon-MG3122-Wireless-Inkjet-Printer-w-Bonus-8GB-USB-Drive-Value-Bundle/20932373If its a business class or industrial printer your after, then you need to call Canon sales and ask for the loyalty deparment, as they can offer you the best prices on the more expensive models. 800-OK-CANON If you have any further questions or concerns, let me know.Please remember to rate the effectiveness of the answer given before you go, as thats the only way it shows whether or not I was able to help you. Remember that in some cases you cant always repair or solve the issue, and in those cases getting a correct answer to your question is the best solution possible. If you feel like leaving a one or two star rating please contact me first so I can try and resolve the issue in a more effective manner.Thanks, D.Sandlin
With a low-end printer available at $30, I hope I'm not being charged $28 for this answer :/
Normally xxxxx, I would help you try to repair the printer. But, with the age of that model of printer.. and the cost of a new carriage. Compared to the cost of a low end model. You could literally buy three printers just for the cost of reparing that one printer, and wed only be repairing the one part inside the printer, others could fail. You werent being charged xxx amount of dollars to buy a printer at any cost. You asked a question here and sought live help. I gave you the best solutions possible given the limited info I have. I do not know if your in the market for business class printers that cost thousands of dollars, or normal home consumer level printers. If you are unsatisfied with the answer as given, I could help you order the parts to repair the printer in question?41111.2250207986