Hi, as per the problem you have posted in the quetion list there are two ways we can get it fixed, one a less time consuming and a quickfix by using a
remote access tool through which i will be giving you a remote link and all you have to do is click on it to run the tool once connected i will be able
to troubleshoot myself and you simply watch the screen, this will save you a whole lot of time.
Second option is i will provide you steps and you have to follow on your screen to get close to resolution, we might have to try several steps as i do not see your screen whats going on, this is basically time consuming and a sort of trial and error. Resolution might not be successful and in remote session i know what all steps to perform as per the situation on the screen. Do let me kwow which one you will prefer.
Remote access is a value added service however this time i am offfering you for free with no additional charge to your existing question posted.
Let me know.
Hi can we do the remote way? Thank you so much,Diana
i will give you a remote link to run
just in a minuite
click on the link and run the tool.
let me know once connected.
the remote is waiting for your response
the remote is waiting for your response.
Hi, are you still there?
i am there
are you there?
Hi I think I know what is wrong it said to close all viruse and maleweare softwaer and AVG is still on
let it run do not close any anytivirus
It looks like its stuck on step 4 and I can't open or close anything can't even check with task manager if it is stuck.
press cntr alt and esc key together to open task manager
and end task
Ok, I ended task
can you get back into it?
Click the link and run the tool
This is not my laptop here everything works
how can I open the tool in my laptop?
turn off the computer by pressing the power button down for 5 seconds
the computer will shut down
on the desktop
sorry we got disconected
and then turn it back on? and then what?
are you on the problem computer now?
no still on the good one
i'm turning it on now in safemode?
on normal mode.
great finally opend up
now open this new link
ok its done
waiting for your response
Are you stuck?
yes the sceen needs your input
Allow or vault?
keep an eye on the screen it may appear few more times till you allow i dont have the remote access
It's going way faster we are at step 23 already
let me tell you where the problem is
its with windows registry
it has a problem.
can you fix it?
An why didn't the microsoft guy notice that?
hey we are at 50
i am trying my best
its deleting stuff almost done
you are great its shutting down
now its doing a disk check didn't dothat before
is that good/
yes it is
did the computer reboot
not yet still checking disks
can you tell me what is running
usn Journal stage 4 of 5
it's very slow
let it finish
Wow it is really taken a long time
looks like a big problem gettings fixed
let it complete please do not interrupt
is it still running?
did the combo finish
yeah it is at 78 %
once this is completed then you try to run the driver file which i downloaded it should install fine.
any problem let me know.
It is rebooting and starting windows
combofix is not quiet one yet
where is the file?
do I go into the amin test user?
I can't open anything please
I did reinstall the driver from your file and it finished the setup and install but then gave me a warning of printer not installed, not sure whats happening now, will uninstall and try again in an hour.
are you online maam?
Yes I am here, how are you?
I had not much luck with the reinstall, can you help me?
let me remote access and see whats going on
give me a min
thank you so much
you are welcome
Me: the windows vista is badly corruptedMe: if you have the windows vista disk then we can run windows repair reinstall.Guest: It is windows 7 and it came with the laptopMe: im sorry windows 7Guest: I do not have a diskMe: do you have a backup of your data of this computer.Guest: No just the back up from my old computerMe: we cannot proceed without a windows disk to run windows repair.Me: however if you can backup all your data then i can tell you how to do a factory restoreGuest: we have a recovery disk I thinkGuest: how do I back it up?Guest: and where?Me: the recovery disk is used after you backup your data or else it will remove all personal dataMe: do you have an external drive?Me: i will tell you how to backupGuest: yes but i need to use the usb printer cable would that work?Me: usb printer cable will not workMe: what type of drive you haveGuest: It's a dynex driveGuest: IMe: check the drives port is it looks similar as the printer portGuest: I also have a scond laptop would that work?Me: did you try connecting the cable to the harddrive
Hi, i closed my laptop and went to bed. Got up at 12 to check it and it shut down on me. So I had to restart the back up and I did the create a system image and hope that was the right one. Its one disk 15 and not even 3/4 done. I hope this is alright, talk to you soon, Diana
How are you? I am on disk 23 and its about 3/4 done. not sure how much longer this is going to take?
max 5 to 6
please cancel it
Yeah, I know did i backed it up right?
Are you sure? I used create a system image, was that right/
do you have a flash drive
All this wasted disks, ok I am cancelling it, thats what you want, right?
no..i just wanted to know if you have a flash drive
just in case we need to transfer on some additional files
as of now is the backup still going on
No, I don't have one. So keep going cancel it or keepgoing?
no let it keep going
as you said 3\4 is over so its kind of almost done
let it complete
let me know once it completes
Ok, not sure how long this is going to take though?
usually 23 discs is a surprisingingly large number
let me know that is it showing any kind of staus bar showing percentage completed
It has a green bar in the create a system image window saying "Windows is saving the backup..... than there is the green bar and underneath it says "Backing up Gateway (C:)....
do you have large amount of data on the computer
No, I don't think so.
pare you using cd or dvd for the backuo
are you using cd or dvd for backup
It says Fujifilm DVD+R 120 min, 4.7GB, 16x
Are they the right ones?
please close the recovery
take the disc out and restart the computer once
I sure hope I have enough of them.
after that open this chat and let me know..i will take a remote and check
But the back up is not finished yet do you want me to stop it?
by now it shoulod have backed up majority of files
rest i will check over remote
Are you sure It took a longtime to get here and you know so far everything seems to go wrong, but if you think it will work i will stop it.
it seems to take too long..i will take a remote session and check out
ok just give me a moment I have to get upstairs to help my son, be right back, thanks
I'm back ok cancelling the backup
restart the computer once
after that reopen the chat and let me know
i will give you the remote link
open this link on problem computer for remote access
it seems the remote got disconnected in between
let me know the make and model of the problem computer
should we reconnect or fix windows 7 first?
no we will fix windows now
i will give you the steps
firstly copy all your files in my documents folder and your pictures and music files onto a disc
also copy the pst file and contacts to a dvd
wouldn't they be on the backup i did?
simply select the files..right click and copy..then in my computer ..open the cd drive icon..right click on empty space and paste
once done run a recovery as per below steps
1.Remove all CDs or DVDs from the optical drives.
2.Turn off the computer, using the normal Windows shut down process.
3.After the computer is turned off, disconnect all USB devices except the keyboard and mouse. This includes USB devices such as a printer, scanner, removable storage, or camera.
4.Turn on the computer. After the Gateway BIOS logo appears, repeatedly press the F8 key. The Advanced Boot Options menu opens.
5.On the Advanced Boot Options screen, use the arrow keys to select Repair your Computer, and then press the ENTER key.
6.In the System Recovery Options dialog box, select the appropriate keyboard layout, and then click Next.
7.In the System Recovery Options dialog box, click the down arrow to select a user account that has Administrator rights, then click OK.
Note: The Administrator account is disabled by default.
8.In the System Recovery Options window, select Recovery Manager.
9.In the Gateway Recovery Center window, click Next.
10.In the Gateway system recovery window, select Full factory recovery.
11.In the All data will be lost window, select Yes, and then click Next.
12.The Windows partition is formatted and Windows is installed.
13.In the Recovery is complete window, click Finish.
14.In the System Recovery Options window, select Restart.
15.The computer restarts.
16.Windows prepares to start for the first time. This may take a few minutes.
17.Drivers and applications are installed. This process will take several minutes. The more drivers and applications that need to be installed, the longer the process will take.
Note: The following Out of Box Experience (OOBE) screens may vary slightly between computer models.
18.In the Set Up Windows screen, select the appropriate options and then click Next.
19.In the Please read the license terms screen, check I accept the license terms, and then click Next.
20.In the Choose a user name and picture screen, enter the appropriate information and then click Next.
21.In the Type a computer name and choose a desktop background screen, enter the appropriate information, and then click Next.
22.In the Help protect Windows automatically screen, select Use recommended settings.
23.In the Review your time and date settings screen, enter the appropriate information and then click Next.
24.In the Thank You screen, click Start.
25.Windows checks the computer's performance. Depending on hardware, this process could take from 3 to 15 minutes to complete.
26.Windows prepares the desktop
once done you can install printer from teh printer disc
Allright what are the pst files i should copy?
use the search option and look for .pst and copy all .pst files you get in the search.