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Experience:  Expert in all major brands and models.
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Hi, I have a epson stylus NX 230 all in one printer and when

Customer Question

Hi, I have a epson stylus NX 230 all in one printer and when I tried installing the software of the CD would not work so I downloaded the drivers and software from epson. But only the scanner driver would install and not the printer driver. Win 7 is not recognizing my printer even with a usb cord. I always get the printer driver package cannot be installed. After 2 hours on the phone with epson and almost 4 with microsoft there is still no solution and I have no driver. Can you help? Thank you so much Diana
Submitted: 2 years ago.
Category: Printers
Expert:  Printer Expert replied 2 years ago.

printerexpert :

Hi, as per the problem you have posted in the quetion list there are two ways we can get it fixed, one a less time consuming and a quickfix by using a

remote access tool through which i will be giving you a remote link and all you have to do is click on it to run the tool once connected i will be able

to troubleshoot myself and you simply watch the screen, this will save you a whole lot of time.


Second option is i will provide you steps and you have to follow on your screen to get close to resolution, we might have to try several steps as i do not see your screen whats going on, this is basically time consuming and a sort of trial and error. Resolution might not be successful and in remote session i know what all steps to perform as per the situation on the screen. Do let me kwow which one you will prefer.

Remote access is a value added service however this time i am offfering you for free with no additional charge to your existing question posted.

printerexpert :

Let me know.

Customer :

Hi can we do the remote way? Thank you so much,Diana

printerexpert :

sure

printerexpert :

i will give you a remote link to run

printerexpert :

just in a minuite

Customer :

Perfect

printerexpert :

click on the link and run the tool.

printerexpert :

let me know once connected.

printerexpert :

the remote is waiting for your response

printerexpert :

the remote is waiting for your response.

Customer :

Hi, are you still there?

printerexpert :

yes

printerexpert :

i am there

printerexpert :

are you there?

Customer :

Hi I think I know what is wrong it said to close all viruse and maleweare softwaer and AVG is still on

printerexpert :

let it run do not close any anytivirus

Customer :

It looks like its stuck on step 4 and I can't open or close anything can't even check with task manager if it is stuck.

printerexpert :

press cntr alt and esc key together to open task manager

printerexpert :

and end task

Customer :

Ok, I ended task

Customer :

can you get back into it?

printerexpert :



printerexpert :

Click the link and run the tool

Customer :

This is not my laptop here everything works

Customer :

how can I open the tool in my laptop?

printerexpert :

ok

printerexpert :

turn off the computer by pressing the power button down for 5 seconds

printerexpert :

the computer will shut down

printerexpert :

on the desktop

Customer :

sorry we got disconected

Customer :

and then turn it back on? and then what?

printerexpert :

are you on the problem computer now?

Customer :

no still on the good one

Customer :

i'm turning it on now in safemode?

printerexpert :

on normal mode.

Customer :

great finally opend up

printerexpert :

ok

printerexpert :

now open this new link

Customer :

ok its done

printerexpert :

ok

printerexpert :

waiting for your response

Customer :

Are you stuck?

printerexpert :

yes the sceen needs your input

Customer :

Allow or vault?

printerexpert :

allow.

printerexpert :

keep an eye on the screen it may appear few more times till you allow i dont have the remote access

Customer :

Ok

Customer :

It's going way faster we are at step 23 already

printerexpert :

let me tell you where the problem is

printerexpert :

its with windows registry

printerexpert :

it has a problem.

Customer :

can you fix it?

Customer :

An why didn't the microsoft guy notice that?

Customer :

hey we are at 50

printerexpert :

i am trying my best

Customer :

its deleting stuff almost done

printerexpert :

ok

Customer :

you are great its shutting down

Customer :

now restarting

printerexpert :

ok

Customer :

now its doing a disk check didn't dothat before

printerexpert :

alright

Customer :

is that good/

printerexpert :

yes it is

Customer :

alright

printerexpert :

did the computer reboot

Customer :

not yet still checking disks

printerexpert :

ok

printerexpert :

still running

printerexpert :

can you tell me what is running

Customer :

usn Journal stage 4 of 5

Customer :

it's very slow

printerexpert :

ok

printerexpert :

let it finish

Customer :

Wow it is really taken a long time

printerexpert :

looks like a big problem gettings fixed

printerexpert :

let it complete please do not interrupt

printerexpert :

is it still running?

printerexpert :

did the combo finish

Customer :

yeah it is at 78 %

printerexpert :

ok

printerexpert :

once this is completed then you try to run the driver file which i downloaded it should install fine.

printerexpert :

any problem let me know.

Customer :

It is rebooting and starting windows

Customer :

combofix is not quiet one yet

Customer :

it's done

Customer :

where is the file?

Customer :

do I go into the amin test user?

Customer :

I can't open anything please

Customer :

help

Customer :

I did reinstall the driver from your file and it finished the setup and install but then gave me a warning of printer not installed, not sure whats happening now, will uninstall and try again in an hour.

Customer :

HHhh

printerexpert :

are you online maam?

Customer :

Yes I am here, how are you?

Customer :

I had not much luck with the reinstall, can you help me?

printerexpert :

let me remote access and see whats going on

printerexpert :

give me a min

Customer :

thank you so much

printerexpert :

you are welcome

Customer :

it's connected

printerexpert :

ok

printerexpert :

Me: the windows vista is badly corrupted
Me: if you have the windows vista disk then we can run windows repair reinstall.
Guest: It is windows 7 and it came with the laptop
Me: im sorry windows 7
Guest: I do not have a disk
Me: do you have a backup of your data of this computer.
Guest: No just the back up from my old computer
Me: we cannot proceed without a windows disk to run windows repair.
Me: however if you can backup all your data then i can tell you how to do a factory restore
Guest: we have a recovery disk I think
Guest: how do I back it up?
Guest: and where?
Me: the recovery disk is used after you backup your data or else it will remove all personal data
Me: do you have an external drive?
Me: i will tell you how to backup
Guest: yes but i need to use the usb printer cable would that work?
Me: usb printer cable will not work
Me: what type of drive you have
Guest: It's a dynex drive
Guest: I
Me: check the drives port is it looks similar as the printer port
Guest: I also have a scond laptop would that work?
Me: did you try connecting the cable to the harddrive

Customer :

Hi, i closed my laptop and went to bed. Got up at 12 to check it and it shut down on me. So I had to restart the back up and I did the create a system image and hope that was the right one. Its one disk 15 and not even 3/4 done. I hope this is alright, talk to you soon, Diana

Customer :

Hi,

Customer :

How are you? I am on disk 23 and its about 3/4 done. not sure how much longer this is going to take?

printerexpert :

23 disks?

printerexpert :

not possible.

printerexpert :

max 5 to 6

printerexpert :

please cancel it

Customer :

Yeah, I know did i backed it up right?

printerexpert :

ok

Customer :

Are you sure? I used create a system image, was that right/

printerexpert :

yes

printerexpert :

do you have a flash drive

Customer :

All this wasted disks, ok I am cancelling it, thats what you want, right?

printerexpert :

no..i just wanted to know if you have a flash drive

printerexpert :

just in case we need to transfer on some additional files

printerexpert :

as of now is the backup still going on

Customer :

No, I don't have one. So keep going cancel it or keepgoing?

printerexpert :

no let it keep going

printerexpert :

as you said 3\4 is over so its kind of almost done

printerexpert :

let it complete

printerexpert :

let me know once it completes

Customer :

Ok, not sure how long this is going to take though?

printerexpert :

usually 23 discs is a surprisingingly large number

printerexpert :

let me know that is it showing any kind of staus bar showing percentage completed

Customer :

It has a green bar in the create a system image window saying "Windows is saving the backup..... than there is the green bar and underneath it says "Backing up Gateway (C:)....

printerexpert :

ok

printerexpert :

do you have large amount of data on the computer

Customer :

No, I don't think so.

printerexpert :

ok

printerexpert :

pare you using cd or dvd for the backuo

printerexpert :

are you using cd or dvd for backup

Customer :

It says Fujifilm DVD+R 120 min, 4.7GB, 16x

Customer :

on it

printerexpert :

ok

Customer :

Are they the right ones?

printerexpert :

yes

printerexpert :

please close the recovery

printerexpert :

take the disc out and restart the computer once

Customer :

I sure hope I have enough of them.

printerexpert :

after that open this chat and let me know..i will take a remote and check

Customer :

But the back up is not finished yet do you want me to stop it?

printerexpert :

yes

printerexpert :

by now it shoulod have backed up majority of files

printerexpert :

rest i will check over remote

Customer :

Are you sure It took a longtime to get here and you know so far everything seems to go wrong, but if you think it will work i will stop it.

printerexpert :

yes please

printerexpert :

it seems to take too long..i will take a remote session and check out

Customer :

ok just give me a moment I have to get upstairs to help my son, be right back, thanks

printerexpert :

sure

Customer :

I'm back ok cancelling the backup

printerexpert :

ok

printerexpert :

restart the computer once

printerexpert :

after that reopen the chat and let me know

printerexpert :

i will give you the remote link

Customer :

restarting now

printerexpert :

ok

printerexpert :

open this link on problem computer for remote access

printerexpert :

http://tinyurl.com/8y9domk

printerexpert :

hi

printerexpert :

it seems the remote got disconnected in between

printerexpert :

let me know the make and model of the problem computer

Customer :

gateway NV51B02h

Customer :

should we reconnect or fix windows 7 first?

printerexpert :

no we will fix windows now

Customer :

ok how?

printerexpert :

i will give you the steps

Customer :

ok

printerexpert :

firstly copy all your files in my documents folder and your pictures and music files onto a disc

printerexpert :

also copy the pst file and contacts to a dvd

Customer :

ok how?

Customer :

wouldn't they be on the backup i did?

printerexpert :

simply select the files..right click and copy..then in my computer ..open the cd drive icon..right click on empty space and paste

printerexpert :

once done run a recovery as per below steps

printerexpert :

1.Remove all CDs or DVDs from the optical drives.

2.Turn off the computer, using the normal Windows shut down process.

3.After the computer is turned off, disconnect all USB devices except the keyboard and mouse. This includes USB devices such as a printer, scanner, removable storage, or camera.

4.Turn on the computer. After the Gateway BIOS logo appears, repeatedly press the F8 key. The Advanced Boot Options menu opens.

5.On the Advanced Boot Options screen, use the arrow keys to select Repair your Computer, and then press the ENTER key.


6.In the System Recovery Options dialog box, select the appropriate keyboard layout, and then click Next.


7.In the System Recovery Options dialog box, click the down arrow to select a user account that has Administrator rights, then click OK.

Note: The Administrator account is disabled by default.


8.In the System Recovery Options window, select Recovery Manager.


9.In the Gateway Recovery Center window, click Next.


10.In the Gateway system recovery window, select Full factory recovery.


11.In the All data will be lost window, select Yes, and then click Next.


12.The Windows partition is formatted and Windows is installed.


13.In the Recovery is complete window, click Finish.


14.In the System Recovery Options window, select Restart.


15.The computer restarts.

16.Windows prepares to start for the first time. This may take a few minutes.


17.Drivers and applications are installed. This process will take several minutes. The more drivers and applications that need to be installed, the longer the process will take.

Note: The following Out of Box Experience (OOBE) screens may vary slightly between computer models.


18.In the Set Up Windows screen, select the appropriate options and then click Next.


19.In the Please read the license terms screen, check I accept the license terms, and then click Next.


20.In the Choose a user name and picture screen, enter the appropriate information and then click Next.


21.In the Type a computer name and choose a desktop background screen, enter the appropriate information, and then click Next.


22.In the Help protect Windows automatically screen, select Use recommended settings.


23.In the Review your time and date settings screen, enter the appropriate information and then click Next.


24.In the Thank You screen, click Start.


25.Windows checks the computer's performance. Depending on hardware, this process could take from 3 to 15 minutes to complete.


26.Windows prepares the desktop

printerexpert :

once done you can install printer from teh printer disc

Customer :

Allright what are the pst files i should copy?

printerexpert :

use the search option and look for .pst and copy all .pst files you get in the search.

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