Hi there. The Printer Doctor is in and ready to help you! Please answer all my questions about your problem so that I can give my best diagnosis.
Please reply with the model number of your lexmark printer.
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Sorry for the long wait. I do now have the instructions for your problem. You will likely need to re-set or replace the printhead.. I will paste the steps to follow below:
An intermittent "Printhead error" message is displayed on the printer; There is a problem with the printhead; Printhead problem; Printhead Error
If you are having print quality issues or are experiencing printhead error messages, you may have been impacted from a printhead issue affecting a limited number of Lexmark devices.
You may encounter the following error messages on your S or Pro Series printer:
"There is a problem with the printhead"
Follow the steps in the two troubleshooting guides below.
First Option -- Clean the Printhead
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Taken several attempts, including firmware update - alignment successful but printing documents still unsatisfactory. Magenta colour now faulty. This printer is still on warranty - how do I get it fixed?
Okay. You need to contact Lexmark Custer Service for a free repair or replacement. Here are all the contact numbers:
UK Head OfficeLexmark International LtdHighfield House,XXXXX Maidenhead, SL6 3UDContact numbers0845(NNN) NNN-NNNN/strong> - Main Tel. number0845(NNN) NNN-NNNN/strong> - Main Fax number 0845(NNN) NNN-NNNN/strong> - Alternate fax numberFor online shop support or order queries call 0808-234-0196For Inkjet & All In One Inkjet Technical Support call 0207-365-2496