Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, as per the problem you have posted in the quetion list there are two ways we can get it fixed, one a less time consuming and a quickfix by using a
remote access tool through which i will be giving you a remote link and all you have to do is click on it to run the tool once connected i will be able
to troubleshoot myself and you simply watch the screen, this will save you a whole lot of time.
Second option is i will provide you steps and you have to follow on your screen to get close to resolution, we might have to try several steps as i do not
see your screen whats going on, this is basically time consuming and a sort of trial and error. Resolution might not be successful and in remote session i
know what all steps to perform as per the situation on the screen. Do let me kwow which one you will prefer.
Remote access is a value added service however this time i am offfering you for free with no additional charge to your existing question posted.
let me know.
thanks been waiting a while and would like to get this problem fixed, so first option is fine
please click on the link and run the remote tool.
great i am here, let me stop other business, brb
let me check
Me: Hi,Me: i am connected nowGuest: greatMe: let me take the mouse control.Me: please insert the printer driver disk in the drive.Guest: loadedMe: please connect the printer on the usb and turn it onGuest: has to be used on wifiMe: no problem i am configuring it wireless onlyMe: i will let you know when to remove the usb cableMe: is it printing?Guest: yes fineMe: is the printer connected with usb to the computer?Guest: still has usb connectedMe: unplug the usb cable nowMe: turn off the printer powerMe: wait for 30 secs and then turn on the printer.Guest: doneGuest: printer onGuest: very goodMe: printer fine sir?Guest: yes appear to be fine, intesting you must have magic touch, all i got was 0200 0000 doing same thingMe: greatMe: let me give you a tipGuest: thanksGuest: tip?Me: when ever you want to install a wireless printer you must connect the printer with usb cable during installation you will have the option to install wireless printing.Guest: yes did all that sevral timeMe: once installation is done it will ask you to remove the cable and you are back in businessMe: let me remove he unwanted canon driver which is in thereGuest: dont i need the fax dirver??Me: yes you will needGuest: didnt u just uninstall it?Me: no it was a copy of canon mx340 printer and fax driver which was not installed correctly.Me: ok let me do this i will remove the installed driver and will reboot the computerGuest: so when i am ready to fax all willbe okGuest: i had no cannon before, already removed all to start overMe: try using thefax and see if that worksMe: befor i remove it.Guest: hehe, havent set up fax, not know how at the momentMe: do you want to configure it nowGuest: sureMe: connect the direct phone line to the printers line port and not on the one which has a phone pictureGuest: the phone is on a splitter to the modem and to the phoneMe: unplug the line which is connecting the phone set and connect that line to the printers line portMe: use a second phone cable to connect the phone to the phone port on the printer.Guest: i think ok, telephone has no cableMe: you will have to get one to connect the phone to the printers phone portGuest: yes i believe i didn thatMe: okMe: insert the printer disk pleaseGuest: okMe: want to say somethingGuest: yes sorry I am in AisaMe: alrightMe: thanksGuest: corectMe: choose the countryGuest: Malaysia is corectMe: okMe: i am working on my sideGuest: ok, we didnt have to use the usb this timeMe: by the time you can try testing the printer try printing somethingMe: no as it was already configuredMe: let me document this chat on the main chat window.