Hi, as per the problem you have posted in the quetion list there are two ways we can get it fixed, one a less time consuming and a quickfix by using a
remote access tool through which i will be giving you a remote link and all you have to do is click on it to run the tool once connected i will be able
to troubleshoot myself and you simply watch the screen, this will save you a whole lot of time.
Second option is i will provide you steps and you have to follow on your screen to get close to resolution, we might have to try several steps as i do not
see your screen whats going on, this is basically time consuming and a sort of trial and error. Resolution might not be successful and in remote session i
know what all steps to perform as per the situation on the screen. Do let me kwow which one you will prefer.
Remote access is a value added service however this time i am offfering you for free with no additional charge to your existing question posted.
let me know.
thanks been waiting a while and would like to get this problem fixed, so first option is fine
please click on the link and run the remote tool.
great i am here, let me stop other business, brb
let me check
Me: Hi,Me: i am connected nowGuest: greatMe: let me take the mouse control.Me: please insert the printer driver disk in the drive.Guest: loadedMe: please connect the printer on the usb and turn it onGuest: has to be used on wifiMe: no problem i am configuring it wireless onlyMe: i will let you know when to remove the usb cableMe: is it printing?Guest: yes fineMe: is the printer connected with usb to the computer?Guest: still has usb connectedMe: unplug the usb cable nowMe: turn off the printer powerMe: wait for 30 secs and then turn on the printer.Guest: doneGuest: printer onGuest: very goodMe: printer fine sir?Guest: yes appear to be fine, intesting you must have magic touch, all i got was 0200 0000 doing same thingMe: greatMe: let me give you a tipGuest: thanksGuest: tip?Me: when ever you want to install a wireless printer you must connect the printer with usb cable during installation you will have the option to install wireless printing.Guest: yes did all that sevral timeMe: once installation is done it will ask you to remove the cable and you are back in businessMe: let me remove he unwanted canon driver which is in thereGuest: dont i need the fax dirver??Me: yes you will needGuest: didnt u just uninstall it?Me: no it was a copy of canon mx340 printer and fax driver which was not installed correctly.Me: ok let me do this i will remove the installed driver and will reboot the computerGuest: so when i am ready to fax all willbe okGuest: i had no cannon before, already removed all to start overMe: try using thefax and see if that worksMe: befor i remove it.Guest: hehe, havent set up fax, not know how at the momentMe: do you want to configure it nowGuest: sureMe: connect the direct phone line to the printers line port and not on the one which has a phone pictureGuest: the phone is on a splitter to the modem and to the phoneMe: unplug the line which is connecting the phone set and connect that line to the printers line portMe: use a second phone cable to connect the phone to the phone port on the printer.Guest: i think ok, telephone has no cableMe: you will have to get one to connect the phone to the printers phone portGuest: yes i believe i didn thatMe: okMe: insert the printer disk pleaseGuest: okMe: want to say somethingGuest: yes sorry I am in AisaMe: alrightMe: thanksGuest: corectMe: choose the countryGuest: Malaysia is corectMe: okMe: i am working on my sideGuest: ok, we didnt have to use the usb this timeMe: by the time you can try testing the printer try printing somethingMe: no as it was already configuredMe: let me document this chat on the main chat window.