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My Officejet 6500A plus E710n-z has suddenly developed a vertical

Customer Question

My Officejet 6500A plus E710n-z has suddenly developed a vertical line when usng the ADF for either scanning or copying

Optional Information:
Make: HP
Model: Officejet 6500A plus E710n-z

Submitted: 274 days and 20 hours ago.

Category: Printers

Value: $21

Status: CLOSED

Accepted Answer

Expert: Engineer John C. replied 274 days and 12 hours ago.

Hello, I am Engineer John C., I will be your expert today.

I have seen this issue many times, you need to clean the ADF following the steps below:

Clean the glass strip in the ADF

If the product is not already off, press the Power button ( ) to turn off the product, and disconnect the power cord from the product.
Remove any originals from the document feeder tray.
Open the scanner lid.
Figure 8: Open the scanner lid
Open the ADF cover, and lift the ADF mechanism.
Figure 9: Open the ADF cover
Figure 10: Lift the ADF mechanism
Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
Gently clean the glass strip inside the ADF, and then thoroughly dry it to prevent spotting.
Figure 11: Glass strip in the ADF (example 1)
Figure 12: Glass strip in the ADF (example 2)
Lower the ADF mechanism, and close the ADF cover.
Close the scanner lid, reconnect the power cord to the product, and then press the Power button ( ) to turn on the product.

Source:HP.COM

You can watch the video clicking here -----> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01612462&cc=ca&dlc=en&lc=en&product=4083977&tmp_track_link=ot_search and scroll down to " Step three: Clean the glass strip in the ADF"

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Thank you

John C.
Computer Science Engineer

Expert Type	Computer Science Engineer
Category:	Printers
Pos. Feedback:	97.7 %
Accepts:	4970
Answered:	7/9/2012

Experience: CompTIA A+ Certified and 10 years of experience repairing computers and printers.

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