My Brother printer MFC 7860 DW is showing offline although its on. I can scan from my laptop but cannot print. What could be the problem? My laptop is Windows 7.
Is this printer on the network, or is it directly connected via USB cable to your computer?
It is on network
Has there been any change in the Internet provider or wireless network (like a new password or router change) that you know of?
Yes change of internet provider and wireless modem too. But it was set up back on July 1st and it worked ok. Test page was printed well.
Oh ok, so the printer was working ok for a while under the new internet provider.This might be a corrupted driver on the computer, or it might be that the printer itself has lost it's internet connection. To test, please take these steps for me:*If your Brother machine has a touchscreen:
Once you have the WLAN report printed out, please post 2 things back to this page:1. The IP address (This will be a number like 192.168.x.x or 10.x.x.x, or 169.254.x.x, or it may not show any number next to the IP address).2. Whether it says Connection OK or Failed
It says 'connection ok'.
Network name homewifi
I see, is there any IP address # shown on the WLAN report, like this:
If not, what is the model of the router you're using, and do you know the network name (SSID) and password ***** it by any chance.
WLAN report doesn't show any IP address in the form shown in the report.
<For touchscreen models>
Ok, I have reset the network on printer and it has restarted..
Now go ahead and use the steps below to re-enter your network settings, there are 17 steps in all (click to view):Steps 2-4 (Step one is just knowing your SSID and password):Steps 5-9Steps 10-11Steps 12-17It should say it connected successfully, let me know once you're at this point.Pictures source of Brother.com. Manual for MFC7860DW.
I did go to WLAN set up wizard and it showed me the SSID. I selected that and asked for key which I entered and then printer showed message connected and printed same WLAN report as earlier.
Can you get an IP address from that sheet?
It shows the configuration page of the printer on my laptop.
I have setup CD.
On your laptop, click the Windows Start button > Devices and Printers > Right click and remove your Brother printer listed there and any copies of it. You might need to close the Devices and Printers window and open it again to fully remove some instances of the printer.Restart your PC, then return to this page > Insert the CD into the laptop and reinstall the printer > Make sure to install it as a network/wireless printer > When you finish reinstalling the printer, try to print again.
I am sorry but it does not work yet. Exactly same situation as before we started.
Yes 2 docs. The test pages I tried to print.
Go ahead and press Printer in the menu bar and Cancel all Documents. If some documents will not remove from the queue, continue:Please click here: http://support.microsoft.com/mats/printing_problems/Click the Green Run Now button on the page, then download and run the Fix It program. Follow the prompts and see if that resolves your issue, it may ask you to restart.If it doesn't, click the Windows Start button > In the search box type services.msc and press enter > Scroll down and right click the Printer spooler, click propertiesMake sure the startup box is set to automatic > Stop the service and press ok > Next click the Windows Start button again, then ComputerIn the upper left part click the organize button > Folder and search options > Click the View tabUnder advanced settings select Show Hidden Files Folders and Drives > Uncheck the hide extensions for known file types and press ok.Finally click the Windows Start button > Computer > C: drive > Windows > System 32 > Spool > Printers > Delete all items in that folder.Now go back to services.msc, and find the printer spooler again > Right click it and select properties > Start the service, and press ok > Try to print now.
No sir, nothing happened, situation remained same. It doesn't work, keeps showing printer offline and test page doesn't print.
That is extremely strange...since the printer itself is connected and your computer is on the network and can reach the printer config page.Are you running an antivirus/firewall?Is the printer listed in Devices and Printers with a green checkmark, or a yellow triangle?
There are 2 printers shown, one with green check mark and another as copy. 1 with two heads both remain dim and both show printer offline.
If the Configure Port ... button is grayed out, go to STEP 1: Check the IP address and the Boot Method (IP Config) of your Brother machine.
If the problem still continues, please continue to follow the instructions below:
STEP1: Check the IP address and the Boot Method (IP Config) of your Brother machine
If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings list or Network Configuration (Network Config) list or report. For more information on how to print a Report Page, please refer to the User's Guide or Network User's Guide for your machine. The latest User's Guide or Network User's Guide are available in the Manuals section.
If the Boot Method (IP Config) is AUTO, change it to STATIC. You can change the setting from the Control Panel of the Brother machine by choosing LAN or Network and TCP/IP menu. For details, please refer to the User's Guide or Network User's Guide.
STEP 2 : Add a port in the printer driver
My printer icon was green and was in sleep mode. Ichanged the protocol to raw and it worked out. I went to change the tcp/ip printer wizard and gave the ip address 10.0.1.11
It says device not found.
Try giving it another address, like 10.0.1.20 and see if the device gets found then.