I have a canon pixma ip8500 that gives an error message some thing like "the excess ink tray is 90% full". What can I do and where do I get instructions to remedy this issue.Thanks XXXXX
Hello Sir/Madam, Welcome to Just Answer.com. My name is XXXXX XXXXX X will assist you today. Press Ctrl+D so that can return to this page easily.Please follow the steps:1: Remove Cartridge first.2: Now, unplug the AC Power Cord3: Hold down the RESUME button4: Release RESUME after plugging in the AC Power cord. 5: Okay, now, Press the RESUME once within 5 seconds and release the RESUME . 6: Press and HOLD RESUME for two seconds or more and release it. 7: Press and HOLD RESUME for two seconds or more and release it. 8: Now, Unplug AC Power Cord to set data.
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If not fixed:The printer has a built-in waste ink absorber to hold the ink used during print head cleaning. Eight flashes indicates that this absorber is nearly full.Press the <RESUME/CANCEL> button on the printer to clear the error, so you can continue the print job. The printer will need to be serviced as soon as possible.For more description, please check the link:http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=13441
The referenced link to obtain additional information can not be accessed. BotXXXXX XXXXXne, do I need to take this printer to a canon repair center?Terry L.
We are not canon. We are justanswer, an independent technical support provider.Yes, if it is not fixed by following the steps already provided, you will have to take it ot canon repair centre.Since you are not able to access this link:I am providing you the information from this link again:Here is what canon says:"
This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer. Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible by pressing the <Resume> button on the printer. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.
Canon recommends having the printer serviced before the absorber becomes full. We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk.
If you feel your product might require service, Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.
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If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.
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