Login|Contact Us
Question and Answer

Printers

Ask a Printers Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I have a canon MX700 printer that suddenly has become convinced

 
DrKlahn's Avatar
  • Answered by:DrKlahn
  • Engineer
  • Positive Feedback: 95.2 %
  • Accepted Answers: 568
Verified Expert
in Printers

Recent Feedback

Positive
Answer to my problem took some considerable time but finally came through.
Positive
prompt and accurate answer but this site is a bit expensive
Positive
very helpful and tried very hard to solve my problem, even checking on prices...
Positive
Perhaps my expectations for an easy solution were far too high in this case.
Positive
The advice was most helpful.
Positive
Service was great, outcome wasn't--not his fault. May go shopping tomorrow.
Positive
It wasn't the best answer, leaving me where i started, but it turns out the tech...
Positive
Excellent
Positive
good clear answer.

Customer Question

I have a canon MX700 printer that suddenly has become convinced that it has the wrong printer head.

I removed it several times, cleaned it and replaced it and I still get the message.

Manual suggests replacing the part but some users on the forums report that this did not fix the problem.

What do you suggest?

 

Optional Information:
Make: Canon
Model: MX700

Submitted: 283 days and 18 hours ago.
Category: Printers
Value: $14
Status: CLOSED

Accepted Answer

Picture
Expert:  DrKlahn replied 283 days and 16 hours ago.

Good evening. Thanks for using JustAnswer. I'm XXXXX XXXXX, XXXXXnamed "DrKlahn."

The problem description indicates a failure in one of three locations:

1. The printhead
2. The printhead socket and cabling
3. The main processor board

All are about equally likely, so the odds are 2 to 1 that the problem is not the printhead. This is why you saw a significant number of comments that replacing the printhead didn't solve the problem -- more than half the time, the problem is not the printhead.

Printheads for the MX700 are running about $75 on ebay. Given that this is not a guaranteed fix, I can't recommend replacing the printhead with confidence that this will solve the problem.

That leaves repair or replacement. Repair is certainly an option, but it is not usually an economic option. The cost to repair the printer would be $20 for shipping to a regional repair center, $20 to ship it back, two hours at $75/hour tech time, and at least $50 in parts. That totals out at $240. Given that office and computer superstores have all-in-one printers on sale every week new for about $80, you could buy a new printer, a spare new printer, and still have $80 in your pocket for what it would cost to repair the MX700.

If you like the MX700, which is certainly a decent printer, I recommend looking for a used one on craigslist or ebay. The printer is available used for about $100 shipped, which is a reasonable price. This also allows keeping the already-installed-and-working printer drivers, support software, and scanner software. A link to a quick search for MX700 printers on ebay is below:

http://www.ebay.com/ctg/Canon-PIXMA-MX700-AllInOne-Inkjet-Printer-/69535447?_refkw=mx700&_pcatid=42&_ipg=&_pcategid=171961&_from=&_dmpt=COMP_Printers&_armrs=1

Alternatively, you can replace the printer with a different model. If you take this path, I recommend buying a printer from a different manufacturer. The reason for this is that when the Canon printer software is uninstalled, it will not uninstall completely cleanly. Installing software for a different Canon printer may run into conflicts with the "stuff" left behind. If you purchase a printer from another manufacturer, the chances of this type of software conflict are less.

Summary: The chances that a printhead replacement will solve the problem are only 1 in 3. Repair is uneconomic. Replacing the printer is the best option.


If anything in this answer is unclear, or you'd like something explained in more detail, don't hesitate to ask.

If this answer is unsatisfactory for any reason, do not rate or accept it. Let me know why, give me a chance to correct it, and tell me how I can do better in the future.

Remember: Further discussion is always possible, even after an Answer has been accepted.

Expert TypeEngineer
Category: Printers
Pos. Feedback: 95.2 %
Accepts: 568
Answered: 7/2/2012

Experience: BSci: Electrical Engr., Industrial Engr, and Computer Sci.

Ask this Expert a Question >
 
Tweet

9 Technicians are Online Right Now

Ask Your Question Now
Printers Questions Date Submitted
I have Open Office 3.4.1. When I go to print my printers will 3/28/2013
Have moved house and PIXMA MG6150 won't connect to my router 3/28/2013
On my 92nd birthday recently my wife (91) and my son gave me 3/28/2013
Hello, I am trying to reinstall my Lexmark Printer to a new 3/27/2013
In our agency, we use the Kyocera universal print drivers hosted 3/26/2013
My power supply does not work, I needed to know how to positively 3/26/2013
NA-150 3/25/2013
I am experiencing problems with my HP Deskjet Printer. I get 3/25/2013
Have been using Dymo printers for years. Have a new batch 3/25/2013
RA-fvh 3/24/2013
RSS
Next 10 >
Ask A Technician
Type Your Printers Question Here...
characters left:

Top Printers Experts

See More Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
237 Technicians are Online Now
Type Your Printers Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC