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Question.. when you print your bank or credit card statement.

Are you printing it directly from the internet.?

Or are you downloading a copy of the statement.. And then printing from the downloaded copy?

Thanks.

Lets discuss how you reach the website.

Do you use Internet explorer, mozilla firefox, safari, google chrome?

Do you have a mac, or a windows xp, vista, or windows 7 pc?

My apologies for the delay.

As long as you come back to justanswer.com ( through internet explorer)

It should automatically log you in

If not, then you can log int with the email address and password XXX created and used when you signed up for justanswer.

Question.. did you install mozilla, and did you use mozilla to print> Actually launching the new program, and then going to your bank from the mozilla start page?

Thanks.. So when you tried printing from mozilla, it only printed the first heading of the AMX logo too?

Normally I would offer a remote support session here, Where I could connect to your computer, screen share.. And manually try to resolve this issue.. Since your working with bank statements though, you may not want to do so.

So I will continue trying to help you work this out via email.

Using mozilla, when you log intoyour bank.. View your statement on screen.

And then click file, print ( on the mozilla top line)

On the print page that comes up.. On the box that says Range to print.

Do you have all pages checked?

Ok.. instead of clicking print.

Can you click file, print preview.

On the print preview window.. Does your statement appear as it should?

Ok.. Then thats an issue.. Either we arent viewing the statement correctly..

Or the banks website changed the way web browsers view the statements.. Number 2 is very likely.

When you see the statement dates on the right

If y ou double left click one of those. Does it open an individual statement.. And if we do so, and then print preview on that individual statement, does it show up any better?

It very well could be the website.. They do change formats from time to time.

Or.. It could be the printer.

Question.. DO NOT Tell me the account name holder, or the account number.

But, could you relay to me the credit card or banking website so I can see if I can find a relevant workaround or fix to this issue?

Thanks!

What file format is it , when you save it on the zip drive?

PDF .. xls sxls etc etc?

( if its not printing the saved file correctly, this points us back at the printer )

Thanks.

There may instead be an issue with your printer, printing a pdf file.

On your computer, if you open the downlaoded and saved pdf file version of your statement.. Can you view it normally on y our computer?

If you can.. Then Id like to walk you through reinstalliing the printer software, but at the moment I am out of time. Hope we can continue this tommorow and resolve the issue.

Yes, my response time is slow.. I do apologize for that.. I will opt out as its only been 20 minutes since my last response to you, And it takes time for me to see your responses, and then reply.

Another expert will pick this up.. and if no one does, I will message you when i log in tommorow.

Hi,

If you save the pdf file to the computer first, then open the pdf file, then can you print?

Did you click on the Print icon within the PDF document (not the print icon of the browser), does it print?

Can I remote to your computer and fix/check this issue directly?

Thank you.

Great. It's strange as it was able to print other stuff, but I'm glad you got it working. If you have any other computer question/issue, please let us know any time. Thank you.