pixma - 3500. Starts warm up when turned on but stops half way thru. Will not print. Yellow light flashs telling me to tto cancell printing and turn off printer. After turn on printer will not complete its warm up, yellow light comes on again. Followed suggested trouble shooting routine with no success. Any suggestions?
All trouble shooting routines. Printer is 1 to 5 yrs old. Is it tired and wants to retire?
Hello,Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.This error is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:(1) Open the printer and wait for the carriage to slide over(2) Remove the ink cartridges from the print head.(3) Use cotton swabs dipped in hot water or isopropyl alcohol to thoroughly clean the print head and each ink cartridge.(4) Repeat this until there is no ink residue coming off on the cotton swab.(5) Once finished, allow to dry and replace the cartridges(6) Try to print something nowIf that does not work, then you need to try soaking the print head. In this case:(1) Remove the print head from the printer(2) Soak it in hot water for an hour or so(3) Remove it, let it dry completely(4) Replace the print head and cartridges and test itIf that does not work then the print head will need to be replaced.Thanks and please rate my answer once you are satisfied. If you have any further questions, please ask and I will continue working with you.Thanks,Robert Preston
5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Hello,Thanks for using the JustAnswer service. I'm happy to have been able to assist you with your question. I'd just like to follow up to see how the answer worked out for you. If you are satisfied, please rate my answer and have a great day. If you need further help, please respond in the question and let me know so I can assist you further.Thanks,Robert Preston
Your suggestion of soaking the printer head for an hour or so was not the solution. After four attempts I gave up threw the printer in the garbage and bought a new one. To replace the printer head through Global Electronics, plus S&h would have been double what I paid for the printer. ,