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printerexpert, PrinterExprt
Category: Printers
Positive Feedback: 88.1 %
Satisfied Customers: 2126
Experience: Expert in all major brands and models.
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I have a BJC-85 and I am using a Mac running 10.6.8. When I

Resolved Question:

I have a BJC-85 and I am using a Mac running 10.6.8. When I print, the paper runs through the printer, but nothing comes out on the paper. I have tried cleaning the printhead multiple times, but no luck. Can you help me, please?

Submitted: 12 months ago.
Category: Printers
Expert:  printerexpert replied 12 months ago.


printerexpert :

Hi,

printerexpert :

Unplug the printer first and then uninstall the printer driver software.

Customer :

I have just installed a new driver.

printerexpert :

reboot the computer and then reinstall the driver to make the printer working

printerexpert :

if the issue persist then the print head is the problem

Customer :

How can I get back to you if I reboot the computer?

printerexpert :

needs to be cleaned using cleaning kit solution.

Customer :

Where do I get a cleaning kit?

printerexpert :

you can open your justanswer email to enter the chat again.

Customer :

I think it must be the printhead. How do I clean it?

printerexpert :

http://www.ebay.com/itm/Printhead-Cleaning-Kit-Unclog-Canon-Printer-BJC-85-85w-BCI-10-BCI-11-New-Cleaner-/220964753928

printerexpert :

it comes with instructions

Customer :

OK. I'll try that.

printerexpert :

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Customer :

I have to pay $15 for the cleaning kit. How much do I have to pay you?

Customer :

I am not sure yet if this will work...

printerexpert :

how old is the printer by the way?

printerexpert, PrinterExprt
Category: Printers
Positive Feedback: 88.1 %
Satisfied Customers: 2126
Experience: Expert in all major brands and models.
printerexpert and 9 other Printers Specialists are ready to help you
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Customer: replied 12 months ago.

It is about 10 years old, but it is the best portable printer I have ever found and I would like to take it with me on my next trip if I can get it working again.,

Customer: replied 12 months ago.

It is about 10 years old, but it is the best portable printer I have ever found and I would like to take it with me on my next trip if I can get it working again.,It is about 10 years old, but it is the best portable printer I have ever found and I would like to take it with me on my next trip if I can get it working again.

Picture
Expert:  printerexpert replied 12 months ago.

It will definately be working if you use the cleaning kit.

Ask Your Own Printers Question
Customer: replied 12 months ago.

Thank you.,

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