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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14341
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY HP COLOR LASERJET CP2025 IS OFFLINE AND I CAN NOT GET IT

Resolved Question:

MY HP COLOR LASERJET CP2025 IS OFFLINE AND I CAN NOT GET IT ACTIVE AGAIN. PLEASE HELP!
Submitted: 2 years ago.
Category: Printers
Expert:  John replied 2 years ago.
Hello, I am John C., Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

What Operative System version do you have ? (Windows XP, Windows Vista, Windows 7, Mac OS X, etc?)

NOTE: If you have Windows 7 or Vista, please let me know if you have the 32 bit or 64 bit version. Please click Start, then right click "Computer" and select Properties to find out the version.

Thank you
Customer: replied 2 years ago.
Windows 7 Ultimate; 64bit
Expert:  John replied 2 years ago.
In order to install your printer on Windows 7, please follow the steps below:

1- Click Start

2- Click "Devices and Printers"

3- Click "Add a printer"

4- Click "Add a local printer"

5- Select USB and click Next

6- Click the "WINDOWS UPDATE" Button and wait for the updates to be downloaded

7- Click HP on the left

8- Scroll down and select "HP Color LaserJet CP2025" (or CP2000 Series)

9- Click Next

10- Click Next

11- You will get the "Installing printer" message. Please wait

12- Click Next

13- Click Finish

14- Wait 2 minutes, then try to print. Does it work?

Please click the "Reply to expert" button below to let me know.

Thank you.
Customer: replied 2 years ago.
Thank You! It works!
Expert:  John replied 2 years ago.

That's great! Please click "Excellent Service" below so I can get a good feedback!!!

Thank you

John C.
Computer Science Engineer
Customer: replied 2 years ago.
I sent another email stating my disappointment this morning when both of my HP printers indicated they were offline: 1.HP Colorjet CP2020 Series PCL6 and 2. HP Laserjet P2050 Series PCL6
Expert:  John replied 2 years ago.

Hello, two days ago you said: "Thank You! It works!", now you just left me a negative feedback, you choose "Bad Service", I don't understand. The negative feedback affects my job here




Customer: replied 2 years ago.
Sorry, excellent feedback as far as response time. I thought both of my HP printers were working and I was thankful for that. However, when I went into my office the next morning much to my chagrin both printers were offline. I finally got it fixed. Thanks!
Expert:  John replied 2 years ago.

You are very welcome. Are you able now to change the feedback to "Excellent Service"? I now have "Bad Service" and it affects my job here.

Please click the "Reply to expert" button below to let me know.

Thank you.
Customer: replied 2 years ago.
Where's the excellent button, and I'll check it.
Expert:  John replied 2 years ago.

Thank you!!! It should appear now below:

John C.
Computer Science Engineer
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14341
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
John and 9 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
I checked the excellent button and nothing happened.
Expert:  John replied 2 years ago.
It worked!

Thank you!!
Customer: replied 2 years ago.
EXCELLENT SERVICE

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