Hi,

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.

Please follow the instructions given below.

1. Choose System Preferences from the Apple menu.
2. Choose Print & Fax (or Print & Scan) from the View menu.
3. Hold down the Control key as you click in the list at the left, and choose “Reset printing system” from the menu that appears.

4. Then, click the + (plus sign that you see on the print & fax window, and not on the keyboard) sign to add printer. Select your printer from the list.

5. 
   

6.  

   Note : Make sure that you are resetting the printing system before adding the printer.

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If the issue persists, or you need further information, please let me know via the REPLY or CONTINUE CONVERSATION button. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you.

S H E F I N

Hi,

If you have a different USB cable, please try the same with your printer. If not, remove the USB cable from the computer and insert it to a different USB port on your computer.

If the issue persists, please let me know the Mac OS X version you are using.

Thank you.
S H E F I N