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MX860 PRINTER PUTS TWO VERTICAL LINES (1/2 INCH APART, APPX

 
Chuck Moore's Avatar
  • Answered by:Chuck Moore
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Customer Question

MX860 PRINTER PUTS TWO VERTICAL LINES (1/2 INCH APART, APPX 3 INCHES FROM LEFT
EDGE OF PAPER); HOW TO CORRECT IT?

 

Optional Information:
Make: cannon
Model: MX860

Already Tried:
cleaning

Submitted: 357 days and 23 hours ago.
Category: Printers
Value: $28
Status: CLOSED

Accepted Answer

Picture
Expert:  Chuck Moore replied357 days and 23 hours ago.


Chuck Moore :

Hi and thanks for your question!

Chuck Moore :

Vertical lines are typically caused by the drum wiper blade not cleaning the toner off causing it to deposit on your page...If the blade is not physically damaged, you may be able to fix it without having to buy another toner cartridge.

Chuck Moore :

Is this a pixma 860?

Customer :

Yes MX860 Where is that this blade?

Chuck Moore :

I noticed you put MC860, if it is the Pixma then you are running ink, if it is the 860, then it runs toner...I believe you have the Pixma MX860 running ink currect?

Chuck Moore :

OK, since you are running ink, then you arent dealing with toner. What color are the lines? and do they tend to fade at any place on the page?

Customer :

Black, and NO

Chuck Moore :

Does the lines show when you copy something also, or just from your computer?

Chuck Moore :

Here are some things to start the cleaning process:

Chuck Moore :
Steps to try:
With a clean, soft, lint-free cloth, wipe the Platen Glass (A), the inner side of the Document Cover (white sheet) (B), the glass of the ADF (C), and the inner side of the ADF (white area) (D) gently. Make sure not to leave any residue, especially on the Platen Glass.

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CLEAN THE ADF
1. Open the Document Tray.

[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
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2. Open the Feeder Cover.

[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
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3. With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Feeder Cover (A).

[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
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4. After wiping, close the Feeder Cover by pushing it until it clicks into place.

5. Close the Document Tray.

6. Reconnect the power cord then turn on the machine.
Lets try this before we tackle the print heads..


Chuck Moore :

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

Chuck Moore :

Aboove are the steps to clean the print heads if cleaning the ADF does not work..

Customer :

I repeated my previously done cleaning steps - but never removed inks and tried to clean there.. waiting to dry, a

Customer :

Expert TypeTechnician
Category: Printers
Pos. Feedback: 100.0 %
Accepts: 44
Answered: 6/27/2012

Experience: 12+ years Network Experience with computers/printers

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