Login|Contact Us
Question and Answer

Printers

Ask a Printers Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

Printer carriage will not move even after applying moderate

 

Customer Question

Printer carriage will not move even after applying moderate pressure. Carriage stuck on right

 

Optional Information:
Make: HP 7500 A wide format

Already Tried:
All standard fixes shown on HP website. printer out of warrenty.

Submitted: 291 days and 8 hours ago.
Category: Printers
Value: $20
Status: CLOSED
Picture
Expert:  sandy replied 291 days and 7 hours ago.


sandy :

Hello Sir/Madam, Welcome to Just Answer.com. My name is XXXXX XXX I will assist you today. Press Ctrl+D so that can return to this page easily.

sandy :

Please follow the steps under the link below:

sandy :

https://h10025.www1.hp.com/ewfrf/wc/document?docname=c02282370&tmp_task=solveCategory&lc=en&dlc=en&cc=th&product=4083652&lang=en

sandy :

IF you have already followed the steps one by one.

sandy :

Please let me know

sandy :

How old is this printer?

Picture
Expert:  sandy replied 291 days and 7 hours ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

Picture
Expert:  sandy replied 291 days and 7 hours ago.

Please follow the steps under the link below:


https://h10025.www1.hp.com/ewfrf/wc/document?docname=c02282370&tmp_task=solveCategory&lc=en&dlc=en&cc=th&product=4083652&lang=en


IF you have already followed the steps one by one.


Please let me know- How old is this printer?

 

 

If not fixed, ask me again instead of leaving negative feedback-"Helped a little" or "I expected more",

 

 

Please Rate my Answer with 3-5 stars to compensate me for my work, time and efforts.

 



Customer replied 291 days and 6 hours ago.

I already followed all the steps. When I power off, unplug, then try and move carriage, it won't budge even with moderate manual pressure. The printer is just 1.5 years old, and has not been heavily used.

Picture
Expert:  sandy replied 291 days and 6 hours ago.

This printer require repair and may cost you very high.

If the problem do not resolved, then I hate to tell you, but unfortunately I don’t think the equipment involved here is worth the cost of repairs. You might even have suspected this yourself. For a lot less money than you spent on it years ago, you can fully replace it today. And for the same money, you can get higher performance with far more functionality as well. You can look online for a replacement unit, or go in person to a store.

If you have any other query, please ask me again instead of leaving negative feedback-"Helped a little" or "I expected more",



Please Rate my Answer with 3-5 stars to compensate me for my work, time and efforts.

 



Customer replied 291 days and 6 hours ago.

I expected a little more your adive might be worth $20, not $28

Accepted Answer

Picture
Expert:  sandy replied 291 days and 6 hours ago.

My suggestion is to contact a local hardware tech and ask the cost to fix it. Then check the cost of the new printer. Please go with the economical way.

Thank you.

Expert TypeEngineer
Category: Printers
Pos. Feedback: 78.4 %
Accepts: 702
Answered: 6/26/2012

Experience: B.tech, 7+ years of experience

Ask this Expert a Question >
 
Tweet

11 Technicians are Online Right Now

Ask Your Question Now
Printers Questions Date Submitted
I have Open Office 3.4.1. When I go to print my printers will 3/28/2013
Have moved house and PIXMA MG6150 won't connect to my router 3/28/2013
On my 92nd birthday recently my wife (91) and my son gave me 3/28/2013
Hello, I am trying to reinstall my Lexmark Printer to a new 3/27/2013
In our agency, we use the Kyocera universal print drivers hosted 3/26/2013
My power supply does not work, I needed to know how to positively 3/26/2013
NA-150 3/25/2013
I am experiencing problems with my HP Deskjet Printer. I get 3/25/2013
Have been using Dymo printers for years. Have a new batch 3/25/2013
RA-fvh 3/24/2013
RSS
Next 10 >
Ask A Technician
Type Your Printers Question Here...
characters left:

Top Printers Experts

See More Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
194 Technicians are Online Now
Type Your Printers Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC