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Dustin
Dustin, Hardware Specialist
Category: Printers
Satisfied Customers: 9843
Experience:  5 Years in The US ARMy as a Network Switching Systems Operator
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Kodak ESP7250, not printing. New ink cartridges, new printhead.

Resolved Question:

Kodak ESP7250, not printing. New ink cartridges, new printhead. All other functions ok
Submitted: 2 years ago.
Category: Printers
Expert:  Dustin replied 2 years ago.
Welcome to JustAnswer.com

My name is XXXXX XXXXX X am one of the experts who will be assisting you today!

What type of computer are you trying to print from.

A windows xp, vista, windows 7, or a mac?
Customer: replied 2 years ago.
Sony Vaio, windows 7 OS
Expert:  Dustin replied 2 years ago.
Thanks.

Lets try this as a first step.. It may not solve the problem on its own, but its a good place to start. If this does not solve the issue, Please wait to rate the service and instead send me a reply.


Go to the link below

http://support.microsoft.com/mats/printing_problems/

Click the big green " Run Now " Button.

This will start a file download. Save the file.

Then, once its finished downloading. Run the file

This will attempt to automatically fix the issues with your printer.

Let me know if it finds any issues that it cannot fix.. And if it does say it fixed some issues, please try to print again from the Sony.


Please remember to rate the effectiveness of the answer given before you go, as thats the only way it shows whether or not I was able to help you. Remember that in some cases you cant always repair or solve the issue, and in those cases getting a correct answer to your question is the best solution possible. If you feel like leaving a one or two star rating please contact me first so I can try and resolve the issue in a more effective manner.


Thanks, D.Sandlin

Customer: replied 2 years ago.
Did not find any problems.
Expert:  Dustin replied 2 years ago.
Thanks, XXXXX XXXXX next repair I have one more question.

do you have 32 bit or 64 bit windows 7 ?>

if your not sure.

click start, right click on computer, left click properties..

Then.. where it says system type it will say 32 or 64
Customer: replied 2 years ago.
64 bit
Customer: replied 2 years ago.
Still awaiting response to reply " 64 bit"
Expert:  Dustin replied 2 years ago.
Thanks, XXXXX XXXXX apologies for the delay, I was trying to find the correct firmware download for your printer, that woudl also run on windows 7..

Please note that the firmware your about to load is not the same as the printers driver. This is the actual firmware that operates the software inside the machine.

To update the firmware, please go to the page below and follow the steps there.

http://support.en.kodak.com/app/answers/detail/a_id/17303/kw/ESP-3%20AiO/selected/true


'If you run into any issues updating the firmware, please let me know.

Please remember to rate the effectiveness of the answer given before you go, as thats the only way it shows whether or not I was able to help you. Remember that in some cases you cant always repair or solve the issue, and in those cases getting a correct answer to your question is the best solution possible. If you feel like leaving a one or two star rating please contact me first so I can try and resolve the issue in a more effective manner.


Thanks, D.Sandlin
Dustin, Hardware Specialist
Category: Printers
Satisfied Customers: 9843
Experience: 5 Years in The US ARMy as a Network Switching Systems Operator
Dustin and 5 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
Firmware installed, no change, still not printing
Expert:  Dustin replied 2 years ago.
Are you certain the firmware downloaded, and installed fully?

Was the printer turned off and on after?
Customer: replied 2 years ago.
firmware downloaded, installed, printer was on afterward.
Customer: replied 2 years ago.
I'm about done with this.

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