Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible.

Sharply unplug the printer from the wall outlet while it is still on, and disconnect all cables from the back of the printer. While the printer is off, press and hold the power button for 3 minutes, then release. Leave the printer off for 10 minutes. Finally, reconnect all cables to the back of the printer. Now while holding down the stop/cancel button, or just the power button if you don't have those, plug the printer back in to the outlet, then release the button. Power on the printer if it doesn't do so automatically. Follow any onscreen directions if given then see if the error is gone.

If not, take the can you get to the ink cartridges and try taking them out? If so, click HERE, and then click remove and install cartridges at the bottom, and follow the steps there again. If you cannot get to the cartridges please REPLY and let me know (don't rate yet), I will give further steps to reset the printer.

Thanks,
BernieBernie K.41083.7258221065