We own a PIXMA MP160 SERIAL NUMBER JCGE22802. We can no longer print documentsonline. We continue to obtain a E3 message. We have removed all paper jams and reloaded the paper. We reinstalled the program and continue to have the problem. We could notre-register the program because we could not remember our user ID and password. Whenwe entered our e-mail address XXXXX@XXXXXX.XXX this also was not accepted.please help Edward Starr
Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible.Usually this means there is still paper stuck somewhere, a dirty/defective jam sensor, or a problem with the printhead being worn down on the carriage. First, please double check these instructions for removing paper jams to make sure you have thoroughly remove all paper and then make sure it is reloaded correctly, please click the links below:
Now we have a flashing alarm and E2 message. The paper is loaded correctly. The only link that seemed to address our problem was link 4.
the others seemed to be for a new printer.
Thanks for letting me know, links 1 and 3 are for removing any foreign objects and paper jams, then loading paper correctly, Link 2 was on packaging material, I don't know how that got in there sorry, but if you've followed links 1 and 3.Now the printer switches errors on us : )E2 means there is no paper, for some reason the paper sensors are not detecting paper, it is normally resolved by the links I posted earlier. There are a few more instructions that are unique to E2, you may need to clean the rollers, please see how to below:LINK1If that doesn't do it, please use the rest of my steps below as the E2 error and E3 are very closely related:If it still gives the same error, sharply unplug the printer from the wall outlet while it is still on, and disconnect all cables from the back of the printer. Remove all paper from the paper feed and blow it out with a can of compressed air a few times. If you don't have compressed air you can get some at a local electronic/computer store for a few dollars. This step is important as it can dislodge any dust or other debris off a jam sensor if that is the case.Then, with a flashlight look in the paper feed. Make sure there is no foreign object like a paper clip or pin. Also look inside the printer with a flashlight one more time, sometimes paper can get jammed near the printhead and stop it from moving back and forth, we want to make sure this is not the case. You should be able to manually move the printhead back and forth with your hand, along the rail, with moderate force. Blow some compressed air inside the printer to remove excess dust.Now while the printer is still unplugged, press and hold the power button for 3 minutes, then release. Leave the printer off for 10 minutes. Then, try using a fresh stack of 8.5 x 11 paper, and make sure it is loaded correctly, with the paper guide pressed against the paper. Finally, reconnect all cables, and while holding down the stop/cancel button (or just the power button if you don't have those), plug the printer back in, and power on the printer if it doesn't do so automatically. Follow any onscreen directions if given then try to print a test page. After that, if you still face the same issue, try this:Open the printer and the cartridges will move to the left. You should see the edge of a length of steel channel that the printhead carriage moves back and forth along. Apply a drop of mineral oil (do not use any other oil) to the edge of this channel and smear it all along the entire length of the channel. You may try using a cotton swab to do this. Then close the printer and see if it works now. If not, open the top and find the small white plastic tongue that is located above and behind the right hand end of the channel. This tongue makes contact with the printhead carriage when it moves all the way to the right, make sure to lube this with the mineral oil as well. If that does not work, then this will not be an easy fix as the printer will need to be taken apart and the sensors inside may need to be replaced. That or the carriage rail needs to be lubricated along with the ramps that lift the cradle to cover the printhead carriage.Once the printer is dismantled there is a white lever held by a coiled spring right behind the rest position of the printhead carriage. It's actuated by the printhead when it moves to the right. If the lever is not actuated, the motor drive will not engage the large grey feed roller and paper will not feed into the printer. The lever at the point where it is struck by the ink cartridge carrier will also need lubrication.It's not a good fyi job unless you are comfortable working with hardware, unfortunately, if the warranty is out, it may be more cost effective to buy a new printer, but you may certainly call 1-800-652-2666 first to get a quote for the repairs and make a final decision.If you would like any additional information or have more questions please don’t hesitate to ask! Please remember to only rate my answer when you are 100% satisfied. Also note you are rating my service, not the site, so if you feel the need to rate negatively, please stop and reply to me via the Reply To Expert or Continue Conversation button. I will be happy to continue further and do everything I can to provide you with the service you seek.Thank you,BernieBernie K.41083.7309040856
I noticed you rated me negatively - I have given you very thorough and detailed instructions on this problem, how to fix it, and what it means if it cannot be fixed, can you let me know how I can further help you?Thank you,BernieBernie K.41083.7565145833
I attempted to do the survey. However, it required a telephone number which I am unwilling to give. We now have a bigger problem with our printer than before and do not desire to go any further since we are not comfortable taking the printer apart. We are going to purchase another printer since we do not think it would be cost effective to proceed.
I understand, but you have rated my service negatively. I can only attempt to provide the best information on how to fix this printer and service it, if there is hardware failure this is out of my control unfortunately. Is there anything else I can answer for you on this issue so that I may earn a more positive rating from you today, and/or service other customers in the future better? You can re-rate me on this box.Thank you,BernieBernie K.41085.7507660069