My Canon mx-700 just went dead. LED display dark. Won't turn on. Was working perfectly. However, I did get a strange error message "incorrect printer head" -but I turned it off and on - and it went away.Thank you,Lloyd Costley
Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible.To further understand your issue, please let me know:1. How old the printer is and the usage it gets2. If this happened after replacing a cartridge or having a paper jam3. Was there a recent power outageThank you, XXXXX XXXXX'll have some steps for you to try based on this information
1. Printer is 3-5 years old
2. No, did not replace cartridge or have paper jam
3. No recent power outage.
I copied a couple documents - it was ok - then later went to printer and it was dark.
Financial question - my understanding was there was a one-time cost. There was a preceding window asking to sign up for monthly plans, but I'm not interested in that. Please clarify. Thank you.
I don't have access to your billing information, however you can contact customer service at the following link and they will further assist you there:LINK. You don't have to be signed up for a subscription and you only pay when satisfied.Just to be upfront, what you are describing unfortunately, may be pointing to a hardware defect with the printer board which cannot be repaired with any online steps. I certainly hope not but we can try some steps to try and reset the printer an make sure it is operating properly:Sharply unplug the printer from the wall outlet while it is still on, and disconnect all cables from the back of the printer. While the printer is off, press and hold the power button for 3 minutes, then release. Leave the printer off for 1 hour.Finally, reconnect all cables to the back of the printer. Now while holding down the stop/cancel button, or just the power button if you don't have those, plug the printer back in to the outlet, then release the button. Power on the printer if it doesn't do so automatically. Follow any onscreen directions if given then see if the error is gone. If not, remove the ink cartridges from the printer. Then remove the printhead using these steps:Now lightly dampen a lint-free cloth and use it to wipe the copper contacts on the ink cartridges (if any), and inside the printhead where the contacts meet the cartridges (if any). Do this until no ink comes off the cloth. Also clean the electrical contacts on the back of the printhead, but wipe from bottom to top, in one direction. Reinsert the printhead and the printhead cartridges. At this time if you spot it, make sure the flat, flexible cable connection between the printhead housing and the rail that it sits on is intact, reconnect it if it has come loose or detached. Power the printer off then back on again.If it's still giving the same issue, try using the printer on another power source in a different room. Make sure to bypass any power strip or surge protector and test it directly to the outlet.If switching outlets didn't help, you may either have a bad power supply or logic board issue at this point, and would need to call 1-800-652-2666 to schedule repairs. This may cost more than the printer itself so please get a quote first before deciding to go with any repairs.If you would like any additional information or have more questions please don’t hesitate to ask! Please remember to only rate my answer when you are 100% satisfied. Also note you are rating my service, not the site, so if you feel the need to rate negatively, please stop and reply to me via the Reply To Expert or Continue Conversation button. I will be happy to continue further and do everything I can to provide you with the service you seek.Thank you,BernieBernie K.41083.0800111111
Your instructions are thorough but because I must leave the printer off for 1 hour - and other parts will be time consuming - I won't be able to complete these steps until tomorrow and can't rate until I finish. So how do I do that?"
No problem at all, please take your time and post back anytime when you're ready to continue.Best regards,Bernie
So, I go to Justanswer.com tomorrow and reply after your steps are finished? Do I use a reference number?
To make sure you can return to me, please favorite or bookmark this webpage in your browser, or you can check your emails from JustAnswer, in them will be a link to return to this exact session and page.
I will look for the link in the emails and contact you tomorrow after I finish the steps you recommend.
I am concerned about having given my credit card, and hope that it will not be charged more than the $28 which I keep seeing.
Thank you for being responsive and thorough.
You're welcome, I will speak with you tomorrow.I do not believe you are on a subscription, but I don't have any access to the billing (I'm just a tech), however I do understand your concern, if needed you can contact customer support at 1-888-862-9212 tomorrow (they are closed right now but they will be open 6am to 6pm PST).
Thank you. Good night.
Good night : )
I tried all of your suggestions, but to no avail:
(1) After disconnecting cables and leaving off for 1 hour - reconnected the cables - held down the stop/reset button while connected power - and released button.
Initially, the little yellow alarm light went on - and then after pressing power-on button the LED display said it was starting up----then 3-4 seconds later, everything went black again.
(2) I took out the printer cartridges and and printhead - and cleaned the printhead thoroughly - replaced both - but nothing would turn on - dead.
Like you say, it may be a logic board. I'll try taking to Canon dealer nearby for repairs and see what they say.
Thank you anyway. You tried.
Thank you for the update.Best regards,Bernie
Hi Lloyd,I just wanted to follow up and see how the printer is doing. Did you end up having to replace any parts? I'd love to know and of course if you still need any further help or info we can continue as well.Thank you,Bernie
Bernie K. Yes, I had to buy a new printer and toss the old one. I guess the old one was beyond rehabilitation. Thanks anyway.
However, tomorrow I will have a different question and hope this time it is solvable. Here it is:
My XP Outlook Express sends multiple emails. The only way to prevent it, is to immediate go to "Outbox" and delete it. Then it only sends one email.
Is this in your area, or do I need to contact another expert?
Hi Lloyd,Thank you for the update, please click HERE to ask it as a new question and all Email experts in that area (as opposed to printer experts) will be able to assist on this matter.Thank you,Bernie