Brother mfc420cnerror message: unable to clean.have removed paper jam, cut power for 5 minutes. message remains.What can I do? John
Optional Information: Make: brother Model: mfc 420cn Already Tried: removed paper jam cut power as suggested in manual
Hello,Welcome to JustAnswer. My name is XXXXXX XXXXXXX and I will be assisting you with your problem today.To reset purge counter1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.6) Press the 9 key twice to return to the standby state.Thanks and please rate my answer once you are satisfied. Thanks,Rob
Now it works fine. Thanks for your expertise Rob. Regards, John
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices