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Brother mfc420cn error message: unable to clean. have removed

 

Customer Question

Brother mfc420cn
error message: unable to clean.
have removed paper jam, cut power for 5 minutes. message remains.
What can I do? John

 

Optional Information:
Make: brother
Model: mfc 420cn

Already Tried:
removed paper jam cut power as suggested in manual

Submitted: 287 days and 5 hours ago.
Category: Printers
Value: CA$28
Status: CLOSED

Accepted Answer

Picture
Expert:  Robert Preston replied 287 days and 5 hours ago.


Robert Preston :

Hello,

Welcome to JustAnswer. My name is XXXXXX XXXXXXX and I will be assisting you with your problem today.

To reset purge counter

1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

Thanks and please rate my answer once you are satisfied.

Thanks,
Rob

Customer :

Now it works fine. Thanks for your expertise Rob. Regards, John

Expert TypeTechnician
Category: Printers
Pos. Feedback: 90.8 %
Accepts: 5739
Answered: 6/22/2012

Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices

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