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Aaron.Anderson
Aaron.Anderson, Technician
Category: Printers
Satisfied Customers: 405
Experience:  Over 10 years experiencing working with computers, networks and printers with various certifications
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HP Photosmart C309a Wireless Network Test report says the

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HP Photosmart C309a Wireless Network Test report says 'the wireless radio is not functioning'

computer running or Vista

Downloaded diagnostic tools but no success. I have 'restored network defaults' and made sure wireless radio is 'on'

tried all sorts but no joy - any ideas?
Hi.

I am sorry to hear about your problem. I have witnessed this one a number of times myself. The problem does not reside in the computer or the drivers. This is a mechanical issue with the radio functionality of the printer. This cannot be repaired yourself, it has to be repaired by HP (or get a swapped out printer). If it is under warranty, this fix will be free as it is a mechanical problem.

Please reference http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/The-wireless-radio-is-not-functioning-on-the-Photosmart-Premium/td-p/1106741 .
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