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Setting up new computer and need program for my printer Cannon

 
Viet - Printer Tech's Avatar
  • Answered by:Viet - Printer Tech
  • Printer Technician
  • Positive Feedback: 92.2 %
  • Accepted Answers: 650
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in Printers

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Customer Question

Setting up new computer and need program for my printer

Cannon F149200 Serial #KVT23681

 

Optional Information:
Make: Super G3
Model: F149200

Already Tried:
looked for disc but cannot find

Submitted: 328 days and 16 hours ago.
Category: Printers
Value: CA$28
Status: CLOSED

Accepted Answer

Picture
Expert:  Viet - Printer Tech replied 328 days and 16 hours ago.

Hi,

Does it has another model (check the front/back/sides)? It looks like this is also the model mf4150. If so, please go to the website:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/imageclass_series/imageclass_mf4150#DriversAndSoftware
, then select your operating system version
, then you can download and install the printer driver/software.
If you would like any additional information or have more questions please don’t hesitate to ask!

Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to click either "Helped a little" or "I expected more", please stop and reply to me via the CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,
-Viet

Expert TypePrinter Technician
Category: Printers
Pos. Feedback: 92.2 %
Accepts: 650
Answered: 6/17/2012

Experience: Troubleshoot printers, scanners, ect.

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Customer replied 328 days and 13 hours ago.

have discovered that a USB printer should automatically down load when I plug it in. Have only the web to test the print with but when I hit print it comes up as Documents library and there is nothing in there to print.

When I go into "Pritners" it tells me there is a Microsoft XPS Docment Writer set as default. Is this my Cannon printer?

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Expert:  Viet - Printer Tech replied 328 days and 13 hours ago.

No, it is not. You must download and install the printer driver/software. Can you please try my suggestion? Thank you.

Customer replied 328 days and 13 hours ago.

I tried your suggestion and attempted a download but no printer is showing up on my devices

Have found that it did create a file in "Downlaods" when I selected Tool Box and attempted to run it

Picture
Expert:  Viet - Printer Tech replied 328 days and 13 hours ago.

Did you download the Driver, then open the file that is downloaded in Downloads to open it and install? Thanks.

Customer replied 328 days and 12 hours ago.

I have limited knowledge of setting up a computer and find your instruction very vage

also I can not get copy and paste to work or would send you the list of files

What file do you want me to open?

Picture
Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

Do you have windows xp, vista, or 7, or Mac computer?

Can I remote to your computer and fix this issue directly? Thank you.

Customer replied 328 days and 12 hours ago.

To my knowledge it is Windows 7

An yes I will allow you to remote to my computer to fix this

Picture
Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

Please disconnect the printer USB cable from the computer, then click on the website below, then click on agree/allow/run whenever prompted:
http://67.192.95.188:8040/?Session=2b2a9e6c-4d1c-4885-a129-1ebb8426e0e4&SUPPORT=JAVAW

Thank you.

Customer replied 328 days and 12 hours ago.

done

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Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

I'm just in. Thanks.

Picture
Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

Hi,

Somehow your computer gets disconnected. I have downloaded and install the driver. Can you connect the USB printer cable to the computer and check?

Please reply and let me know. Thank you.

Customer replied 328 days and 12 hours ago.

it is done

Picture
Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

Did my work has resolved the issue? Please let me know. Thank you.

Customer replied 328 days and 12 hours ago.

No looks like got a wrong printer mine is MF4150, what is on the computer now is a MF4100

Picture
Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

That's okay; don't worry about the name (they use same driver). Can you just print something and select the canon printer? Thank you.

Customer replied 328 days and 12 hours ago.

I have tried to print this page and after I hit print it goes goes to Documents Library and there is nothing there

Picture
Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

Can you go to Start, Devices and Printers and right-click on the Canon... printer and set it as default?

Then printer a file from your computer, such as word or pdf file. Thank you.

Customer replied 328 days and 12 hours ago.

Yes it is

Picture
Expert:  Viet - Printer Tech replied 328 days and 12 hours ago.

Can you print a file from your computer (not this web page)? Thank you.

 
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