Printer Repair Questions? Ask IT Technicians for Answers ASAP
Without turning off the printer, disconnect the USB cable from the rear of the printer.
Remove the cartridges from the printer.
Remove the papers from the tray Wait until a message to insert the cartridges displays. If you do not see a message within a few minutes, follow the next step.
Disconnect the power cord from the back of the printer.
Wait 60 seconds.
Reconnect the power cord. If the printer does not automatically turn on, press the Power button.
Reinsert the cartridges, and then close any open doors on the printer.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try printing again.