How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask PCDrMiller Your Own Question

PCDrMiller
PCDrMiller, Technician
Category: Printers
Satisfied Customers: 1379
Experience:  IT Specialist, Print Server Administrator, MFP expert
Type Your Printers Question Here...
PCDrMiller is online now
A new question is answered every 9 seconds

How come my printer will not print in color. I just replaced

Resolved Question:

How come my printer will not print in color. I just replaced all the color cartridges.
Submitted: 2 years ago.
Category: Printers
Expert:  PCDrMiller replied 2 years ago.

Please try printing a demo page from the printer, and see if you get any color on that. To do this, press the Left and Right arrows on the printer control panel simultaneously.

See this page for other useful reports, such as a supplies report also.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00610570&jumpid=reg_R1002_USEN

-------

Let me know if the printer will print these in color. If it does, then your printer is probably configured to print in greyscale in the printer properties. You can open the printers and faxes, or devices and printers folder on your computer. Then right click on the printer and choose printer preferences or properties. Go into the printing preferences and make sure it is set to print color and not greyscale.

You can also check the printer properties in the application after you push the print button to make sure it is set to print color.

Customer: replied 2 years ago.
The demo page does print in color. I guess I should have added that for some reason my printer is not printing anything that has red in it.
Expert:  PCDrMiller replied 2 years ago.

That sounds like you got a defective magenta cartridge. It is pretty rare, but I have seen it happen. I would first remove the magenta cartridge, then shake it side to side 4-5 times to distribute the toner. Replace the magenta and try to print something with red again. If it still doesn't print, you will need to return the cartridge for a replacement.

Customer: replied 2 years ago.
I don't think that that is the problem. It has not been printing RED for some time. We did as you said with the new cartridge and it is still not printing red. Do you have any other suggestions, other than throwing the printer away. LOL
Expert:  PCDrMiller replied 2 years ago.

I have discovered that you have a common problem. Here is a link to a post on the problem, there is a pdf file at the bottom of the page with some instructions on taking it apart. You may need to get the printer serviced if you are not comfortable doing this, or you can have a Black and White Laserjet. :) Your printer should have a 1 year warranty, though I imagine that is already past if you are experiencing this problem.

http://h30499.www3.hp.com/t5/Printers-LaserJet/ColorLaserjet-1600-won-t-print-Magenta/td-p/1156902

PCDrMiller, Technician
Category: Printers
Satisfied Customers: 1379
Experience: IT Specialist, Print Server Administrator, MFP expert
PCDrMiller and 8 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.