How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Neelima Your Own Question

Neelima, Engineer
Category: Printers
Satisfied Customers: 494
Experience:  B.Tech in Electronics & Communication
Type Your Printers Question Here...
Neelima is online now
A new question is answered every 9 seconds

Hi there !We have a problem with our HP printer (CP5520

Customer Question

Hi there !

We have a problem with our HP printer (CP5520 Series PCL6) which will not allow us to print and shows an error message: 49.38.03

We have visited the HP site and are unable to find out anything about this error code or ways to resolve the prob;lem.

Can you kindly assist in anyway in throwing some light on it ?

e mail address XXX@XXXXXX.XXX

Many thanks in advance & kind regards

Submitted: 2 years ago.
Category: Printers
Expert:  Neelima replied 2 years ago.

Neelima :


Neelima :

welcome to

Neelima :

this is a firmware error

Neelima :

to fix this issue , try this

Neelima :

1. Turn printer on and watch when the display shows memory count, press and hold the down arrow until all three lights on the control panel are lit.

2 Press the up arrow

3 Press the home button, the message Skip disk load will display.

4 press the up arrow till NVRAM INIT is highlited.

5 Press the OK button

Neelima :

if the above doesn't fix the issue / you're not able to do the above steps

Neelima :

then you've to do a firmware update to completely fix this issue

Neelima :

see this link to know how to perform a firmware update

Neelima :

try this and let me know

Neelima, Engineer
Category: Printers
Satisfied Customers: 494
Experience: B.Tech in Electronics & Communication
Neelima and 9 other Printers Specialists are ready to help you
Expert:  Neelima replied 2 years ago.
Hi Ken,

I'm just following up with you to see how everything is going. Is your problem got solved?

Let me know,
Customer: replied 2 years ago.

Hi there, Neelimark,


Thank you for your follow up and for your original assistance. The procedure you suggested unfortunately didn't work as there was a main fault with the mother board. HP have now replaced the faulty board and the printer is now functioning proper;ly.


Although I hadn't clicked on the "green" button - frankly because I was suspicious about what additonal "freebie" offer this was going to commit me to on the "Justanswer" website (!!!!), I have spoken with HQ and informed them that your answer was both rapid and helpful. They have said that they will release payment to you following my telephone call with them.




Ken Hale

Expert:  Neelima replied 2 years ago.
Thanks ken,

I'm glad to hear that finally your problem got solved .. Thanks again for using

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX

Meet The Experts:

  • John

    Computer Science Engineer

    Satisfied Customers:

    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • John's Avatar


    Computer Science Engineer

    Satisfied Customers:

    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • Andy's Avatar


    Elec & Comp pro

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Sowrav D.'s Avatar

    Sowrav D.


    Satisfied Customers:

    Completed Course In Computer Hardware and Printer Repairing
  • Richard's Avatar



    Satisfied Customers:

    AAS Degree in Computer Technology.
  • Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    11+ yrs experience, inkjets & lasers, from huge to portable
  • Bernie's Avatar


    Printer Technician

    Satisfied Customers:

    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • Shefin's Avatar


    Printer and Office Equip. Specialist

    Satisfied Customers:

    Working as tech support specialist with a worldwide computer manufacturer.
Chat Now With A Technician
Embedded Software Engineer
15 Satisfied Customers
B.Tech in Electronics & Communication