How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Neelima Your Own Question

Neelima, Engineer
Category: Printers
Satisfied Customers: 494
Experience:  B.Tech in Electronics & Communication
Type Your Printers Question Here...
Neelima is online now
A new question is answered every 9 seconds

Hi there !We have a problem with our HP printer (CP5520

Customer Question

Hi there !

We have a problem with our HP printer (CP5520 Series PCL6) which will not allow us to print and shows an error message: 49.38.03

We have visited the HP site and are unable to find out anything about this error code or ways to resolve the prob;lem.

Can you kindly assist in anyway in throwing some light on it ?

e mail address [email protected]

Many thanks in advance & kind regards

Submitted: 4 years ago.
Category: Printers
Expert:  Neelima replied 4 years ago.

Neelima :


Neelima :

welcome to

Neelima :

this is a firmware error

Neelima :

to fix this issue , try this

Neelima :

1. Turn printer on and watch when the display shows memory count, press and hold the down arrow until all three lights on the control panel are lit.

2 Press the up arrow

3 Press the home button, the message Skip disk load will display.

4 press the up arrow till NVRAM INIT is highlited.

5 Press the OK button

Neelima :

if the above doesn't fix the issue / you're not able to do the above steps

Neelima :

then you've to do a firmware update to completely fix this issue

Neelima :

see this link to know how to perform a firmware update

Neelima :

try this and let me know

Neelima and other Printers Specialists are ready to help you
Expert:  Neelima replied 4 years ago.
Hi Ken,

I'm just following up with you to see how everything is going. Is your problem got solved?

Let me know,
Customer: replied 4 years ago.

Hi there, Neelimark,


Thank you for your follow up and for your original assistance. The procedure you suggested unfortunately didn't work as there was a main fault with the mother board. HP have now replaced the faulty board and the printer is now functioning proper;ly.


Although I hadn't clicked on the "green" button - frankly because I was suspicious about what additonal "freebie" offer this was going to commit me to on the "Justanswer" website (!!!!), I have spoken with HQ and informed them that your answer was both rapid and helpful. They have said that they will release payment to you following my telephone call with them.




Ken Hale

Expert:  Neelima replied 4 years ago.
Thanks ken,

I'm glad to hear that finally your problem got solved .. Thanks again for using

Related Printers Questions