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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 25440
Experience:  Troubleshoot printers, scanners, etc.
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I just purchased a HP Officejet 4620 printer. My computer has

Customer Question

I just purchased a HP Officejet 4620 printer. My computer has a Mac OS X operating system, how do I make it work?
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hi,

Can you check your Mac OS X version, such as 10.5, 10.6, 10.7, etc. You can click on the Apple logo menu, then select About This Mac.


Thank you.
Customer: replied 2 years ago.
Version 10.4.11
Expert:  Viet - Printer Tech replied 2 years ago.
Unfortunately, like many new hardware devices, the new printer is not compatible with the old Mac OS X 10.4... version:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=5191646#N185

You need to upgrade your computer to newer version:
http://store.apple.com/us/product/MC573Z/A

Please let me know if you have any further question. Thank you.
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 25440
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 8 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
How can I print from my IPhone 3G,4GS and my IPad 2?
Expert:  Viet - Printer Tech replied 2 years ago.
You need to connect the printer to the wireless/network. Go to the network setup on the printer's screen and connect it to your network first.
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=646&tmp_task=useCategory&cc=us&dlc=en&lang=en&lc=en&product=5191646

http://support.apple.com/kb/ht4356

Thank you.
Customer: replied 2 years ago.
my router does not have a push button. WEstell Versalink model 327W
Expert:  Viet - Printer Tech replied 2 years ago.
Don't use the push method; use the other method. Thanks.
Customer: replied 2 years ago.
what is the other method? I'm sorry I don't understand.
Expert:  Viet - Printer Tech replied 2 years ago.
Go to the network setup on the printer's screen and what are the options? Thanks.
Customer: replied 2 years ago.
if using PIN make sure your router supports PIN and you have entered it correctly.I don't know how to enter PIN to the router.
Expert:  Viet - Printer Tech replied 2 years ago.
Don't try the PIN method. What are the options when you go to the network setup on the printer? Can you try another method there?

Thanks.
Customer: replied 2 years ago.
push button or pin those are my two options. I'm not having any sucsess. I will return the unit to the place of purchase for help or a refund.Thank you for your efforts, I'm tired and I'm going to bed. Goodnight.
Expert:  Viet - Printer Tech replied 2 years ago.
Sorry, it's easier if your computer is compatible with the printer, so you can setup by installing the printer driver/software. When you purchase almost any new printer now, it requires you have a newer version of Mac OS X.

If you have any further question later, please let me know. Thank you.

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