is the printer under warranty?
Open the printer and lift the latch.
Remove the printhead.Do not touch the printhead nozzles it might damageWipe the printhead contacts using a clean, lint-free cloth dipped in alcohol.
Printer is no longer under warranty.
okReinsert the printhead, and then close the latch until it clicks.
It is open
Close the printer.If removing and reinserting the printhead does not resolve the error then the print head is bad you need to get it replaced
How/where do I get a new one?
click on the given links and you can order one online but i would suggest you to call them before you place the order.