How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask Viet - Printer... Your Own Question
Viet - Printer Tech, Printer Technician
Category: Printers
Positive Feedback: 92.8 %
Satisfied Customers: 21199
Experience: Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

ra-pjm

Customer Question

i keep getting ink system has failed, unable to copy, receive faxes or print.referto printer documentation. error Oxc18a0206

Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

Please try the basic steps first:

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait until a message to insert the cartridges displays. If you do not see a message within a few minutes, skip to the next step.
    NOTE:If your printer does not have a display, wait until the cartridge lights blink. If the cartridge lights do not blink within a few minutes, skip to the next step.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. If you disconnected the USB cable, reconnect it to the rear of the product.
  10. Try printing again.

If that does not work:

  1. Press and hold the “*” key.
  2. Press the “#” key and release both keys.
  3. Display should say “Enter Special Key Combo”
  4. Press and release in sequence the “1”, “2” and “3” buttons.
  5. Screen says "support" R0631M
  6. Press and release the right arrow button until the display says “System Configuration Menu”.
  7. Press and release the “OK” button.
  8. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
  9. Press and release the “OK” button.
  10. Display should say “Hardware failure status: Clear. Press OK to clear”.
  11. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
  12. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. DO NOT TRY TO PRINT AT THIS STAGE.
  13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  15. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”.
  16. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
  17. Check printing.

If that still does not work:
  1. Press * and # XXXXX the same time
  2. Press 1, 2, 3 and "support R0632M" should display
  3. Press > and "information menu" should display
  4. Press > and "configuration menu" should display
  5. Press OK and "hardware failure status" should display
  6. Press OK "failure status: clear". Press OK to clear
  7. Press CANCEL
  8. Press CANCEL
  9. Press CANCEL
  10. Turn printer off, unplug power cord for 2 minutes, plug cord back in then turn printer back on.
  11. If the error came back, do the sequence again and the error will be replaced with the usual print cartridge initialization screens. Print a test page to make sure.

If all fails, unfortunately, the printer needs to be serviced by HP. Go to the website below and scroll down for repair option:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=1153494

Please let me know if you have any further question. Thank you.

Viet - Printer Tech, Printer Technician
Category: Printers
Positive Feedback: 92.8 %
Satisfied Customers: 21199
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 13 other Printers Specialists are ready to help you
Ask Your Own Question Now
Customer: replied 1 year ago.

nothing seems to work

Picture
Expert:  Viet - Printer Tech replied 1 year ago.

Sorry, are you using genuine HP printer cartridges?

The printhead is bad. Is the printer under warranty?
http://www.hp.com/go/warrantycheck

Thank you.

Ask Your Own Printers Question
Customer: replied 1 year ago.

i keep getting the same thing,

Picture
Expert:  Viet - Printer Tech replied 1 year ago.

You gave me a neg. feedback, but you did not have to accept my answer if you were not satisfied. I'm sorry, everything has been tried; the printer is bad. Can you check the printer warranty:
http://www.hp.com/go/warrantycheck

Also, if you have any other electronic or computer question/issue, please let me know. Thank you.

Ask Your Own Printers Question

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John Brunetti's Avatar

    John Brunetti

    Computer Science Engineer

    Positive Feedback:

    97.7 %

    Satisfied Customers:

    4972
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John Brunetti's Avatar

    John Brunetti

    Computer Science Engineer

    Positive Feedback:

    97.7 %

    Satisfied Customers:

    4972
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Positive Feedback:

    99.3 %

    Satisfied Customers:

    2690
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG PrintingEx's Avatar

    PrintingEx

    Engineer

    Positive Feedback:

    93.0 %

    Satisfied Customers:

    2492
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Positive Feedback:

    93.0 %

    Satisfied Customers:

    2182
    AAS Degree in Computer Tecnology
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Positive Feedback:

    90.7 %

    Satisfied Customers:

    2001
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Positive Feedback:

    95.9 %

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg S H E F I N's Avatar

    S H E F I N

    Printers and Office Specialist

    Positive Feedback:

    86.3 %

    Satisfied Customers:

    1527
    Working as Tech support specialist with a world famous computer manufacturer