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we are having problems printing with our Kodak 7250 printer.

 
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  • Answered by:Carl L
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Customer Question

we are having problems printing with our Kodak 7250 printer. I just replaced both cartridges but still have problems. Test Page shows error codes 57, 43, 46, 26, and 37. What should I do?

 

Optional Information:
Make: Kodak
Model: 7250

Already Tried:
Replacing both printer cartridges, test page, scanning a color page.

Submitted: 330 days ago.
Category: Printers
Value: $28
Status: CLOSED
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Expert:  Carl L replied 329 days and 23 hours ago.

Hi and welcome to Just Answer. My name is XXXXX XXXXX have been repairing Electronics Professionally for over 13+ years and currently own a Shop in FL.

 

Those are very unusual error codes. Kodak usually has 4 digit error codes. Do they look like they may be 4 digits? Does the Printer verbally mention the specific error or what to do?

Customer replied 329 days and 23 hours ago.

Error 3501code. Maybe what I gave you were calibration codes.....

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Expert:  Carl L replied 329 days and 23 hours ago.

Much better. Error code 3501 means that the Access Door is opened. If it's closed and you've already unplugged the Power Cable and plugged it back in, then you may have a bad Door Sensor. Try to close the door completely, remove the power, reapply it, and print again. Does the error return?

Customer replied 329 days and 23 hours ago.

Access door was not open. New test page has better colors but not perfect yet. B&W is much better. New, more recent error code of 3830. Can printer cartridges get too old? I could not find any date code or "best if used by" date on boxes or cartridges.

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Expert:  Carl L replied 329 days and 23 hours ago.

A Cartridge can certainly get old and cause problems if left unused in a printer for too long. If a Cartridge is still in the box with the seal on, it can last for a very long time.

 

Error code 3830 will display on the test page after the printer tries to recover from an error. There is no action required according to Kodak. Do you receive any other error messages after the 3830? The printer is suppose to guide you on how to resolve them. If the 3830 only came up once and that's it, then it's just telling you that it recovered from a previous error.

Customer replied 329 days and 22 hours ago.

3830, then 3501 twice, then 3830 twice, in that order. I have just attempted to print original printing needs with much better success. Colors still not perfect (yellow instead of orange). I still wonder if cartridges had to get warmed up or something from being too old. I repeat earlier question: do cartridges get too old?

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Expert:  Carl L replied 329 days and 22 hours ago.

Ok, so the printer recovers from the previous 3501, thinks it's door is opened again, then recovers from it. That sounds like a Door Sensor going for sure.

 

And yes, Cartridges do get too old. 4-6 months of no use in the printer and about 1yr for light use. An unopened Catridge still in the box can last for 2+ years.

Carl L41043.8772070602

Customer replied 329 days and 22 hours ago.

I have just attempted to copy a color (orange) page. Color still comes out as yellow but at least there is color. Not sure what access door has to do with that. Cartridges were taken out of foil sealed envelopes today, so age must not be a factor, correct?

Accepted Answer

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Expert:  Carl L replied 329 days and 22 hours ago.

If you have new ink and that's how it's printing out then your Print Head is bad and is probably sending false errors to the Printer making it think it's the Door. A Print Head is what the Ink fit's into and will go bad due to normal wear and tear. They are cheap to buy and is as easy to replace as your Ink Cartridges are. You can get a new Print Head from Amazon here: http://www.amazon.com/Easyshare-Printer-Esp-3250-Esp-5250-Esp-7250/dp/B0041YMQVW. This will clear up all those weird problems that your having.

Expert TypeMaster Technician
Category: Printers
Pos. Feedback: 93.8 %
Accepts: 283
Answered: 5/14/2012

Experience: Current Electronics Shop Owner and Master Technician in FL.

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