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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 11654
Experience:  10+ years work experience.
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I have purchased a new AE4500 Cisco Router. I have two printers

Resolved Question:

I have purchased a new AE4500 Cisco Router. I have two printers that are connected to my network using wired ethernet - One printer works just fine the other - a HP1300n laser printer will not work. Cisco has told me to contact HP re this issue
Submitted: 3 years ago.
Category: Printers
Expert:  Jason Jones replied 3 years ago.
Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.


Is the problem printer obtaining an IP address from the router?


Customer: replied 3 years ago.
I don't understand your question. The problem = I have been using a D-Link DIR 825 Router for my network. I have two desktops runing Windows 7 Home Premium and two laptops that connect via wireless. I also have two network printers that are connected to the network with wired ethernet. Everything worked with the DIR 825 - I just purchase a Linksys AE4500 Router. All four computers are on line and connected with the new router. One printer =Brother MFC 6490CW is also connected using wired ethernet and is working. My HP Laser 1300n printer is not working. I have been on line with Cisco for an extended time and the result is that they have said to contact HP
Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer: replied 3 years ago.

Yes

Customer: replied 3 years ago.

How do we get connected remotely

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=5e4c79b3-4fcb-4b8d-90e9-db0079267d91&SUPPORT=NET


Expert:  Jason Jones replied 3 years ago.
If you are satisfied, you may leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


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Jason Jones, Technician
Category: Printers
Satisfied Customers: 11654
Experience: 10+ years work experience.
Jason Jones and 10 other Printers Specialists are ready to help you

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Jason Jones
Jason Jones
Computer & Network Technician
653 Satisfied Customers
10+ years work experience.