My Epson NX415 all-in-one has been printing very slowly and now has STOPPED printing all together. What do I need to do to get it moving again? It is showing the documents in the print que.
Hello! My name is XXXXXX XXX I am happy to be working with you today. Let's see if we can get your problem resolved!Are you using a PC or Mac? If a PC, what Model of Windows do you use? (Click Start, Right Click on Computer, and Click Properties. You should see Windows XP, Windows Vista, or Windows 7. Please also let me know if it says '64 bit' next to the version)
Thomas,I'm on a PC. The program is Windows xp, but it has no designation next to it.
Try to restore the computer to when it was working correctly. Click Start, All Programs, Accessories, System Tools, and click System Restore. Click Next. Click a date when you're confident the printer was working correctly and click next through the prompts. The computer will restart and display a message that indicates the success or failure of the restore. If it was successful, try to print again. If it doesn't work let me know. If so, click Accept and/or Smiley Face to close the ticket. Thanks!