Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Can you please let me know:

1. Is this printer on the network, or is it directly connected via USB cable to your computer?

2. Also, are you using Windows XP, Vista, 7, or Mac?

If not sure, click HERE. On that page, under Operating system, it will say what you have.

3. Finally, does your 6500 model have a physical numbered keypad, or a touchscreen only?

Thank you

If you look at the printer, is there a USB cable running from the back of it that is directly connecting it to your computer?

Example usb cable:

Ok thanks, I'm not sure why it's not taking the email, but just in case you lose me, to make sure you can return to thsi page, please favorite or bookmark this page, alternatively you can go to www.justanswer.com and click my stuff > my questions in the top right.

One final question on my side and then I'll post some steps for you to try:

Do you have the printer setup cd (it's ok if you don't, I just need to check first).

Were you able to find the downloaded file on your computer and open it?

It should be called OJ6500vE709_Full_14.exe

If you can't find it, press and hold CTRL + J on your keyboard while in Internet Explorer (if that is your web browser), then double click on OJ6500vE709_Full_14.exe to open it.

Please try to download it again, click HERE, it should take you to the download page. On that page, click the green download button > A dialog box should pop up, either in the middle or bottom of your screen asking you if you'd like to save or run the file, choose to save it

Wait until it's done downloading, then open it when it's done > You should now see an onscreen setup installation, just follow the prompts it gives you > Turn on and reconnect the printer only when asked by setup > When finished reinstalling the printer, try to print again.