my ip3500 canon printer; black ink won't print, why?
Model: ip3500 printer
checked ink tank..all ok
cleaned and checked nozzle..not clogged
printed pattern..all ok; but no black ink
turned off printer; turned on printer
restarted my computer
still no black ink will print and yet the level ink tank for the black ink is going down
what else can i do?
Hello,Welcome to JustAnswer. My name is XXXXXX XXXXXXX and I will be assisting you with your problem today.Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:(1) Open the printer and wait for the carriage to slide over(2) Remove the ink cartridges from the print head.(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.(4) Repeat this until there is no ink residue coming off on the cotton swab.(5) Once finished, allow to dry and replace the cartridges(6) Try to print something nowIf that does not work, then remove the printhead and soak it in hot water for 30 minutes, let it dry then replace it.If that does not work then you have one of two possibilities:(1) One of the ink cartridges is defective and causing the error(2) If it's definitely not that, then the print head will need to be replaced.Thanks and please click the green ACCEPT button if you are satisfied with my answer.Thanks,Rob
No I am not...black ink STILL does not print...only colors.
Also, I want to cancel all automatic purchases and cancel...